Advanced Medical Support Assistant

Veterans Health Administration • Florence, AL

6d • Onsite

About The Position

The Advanced Medical Support Assistant (MSA) works collaboratively in an interdisciplinary coordinated care delivery model in a Specialty Clinic or with Patient Aligned Care Team (PACT). Duties VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Coordinates with the patient care team to review the clinic utilization by using various reports (e.g., Clinic Utilization Statistical Summary). Develop and maintain effective and efficient communication with the patient, interdisciplinary team, VA medical centers, and other agencies. Responsible for setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs monitoring pre-appointment requirements to assure readiness for patient visit/procedure. Evaluating patient information and clinic schedule lists to determine whether patient is vested; educating providers about shared patients (those who receive their care at multiple VAs or those who have care in the community) and bringing to the attention of the provider. Help coordinate the transfer of patients as needed. The incumbent assures that all transfer activity is accurately and completely documented in VISTA. Assures that all outpatient clinic encounters are reviewed daily for completion and works directly with clinical staff, as needed, to prevent open encounters for more than 24 hours. Review all patient movements daily to assure that movements are documented correctly. Responsible for accurate appointment management and the coordination of all administrative information between the professional staff and the patient. Coordinates with the patient care team to review clinic appointment availability/utilization, to ensure that clinic schedules are closely monitored to effectively support the needs of clinics supported. All other duties as assigned.

Requirements

• Must be a U.S. Citizen to apply for this position.
• Must complete all required steps in the process.
• Must complete an online assessment.
• Selective Service Registration is required for males born after 12/31/1959.
• Must be proficient in written and spoken English.
• Subject to background/security investigation.
• Selected applicants will be required to complete an online onboarding process.
• Acceptable forms of identification will be required to complete pre-employment requirements.
• Must pass pre-employment physical examination.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
• Complete all application requirements detailed in the "Required Documents" section of this announcement.
• Must serve a 1 or 2-year trial period.
• High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education.
• None (for basic experience requirement).
• Proficient in spoken and written English in accordance with 38 U.S.C. § 7403(f).
• One year of creditable experience equivalent to the next lower grade (GS-5).
• Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care.
• Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc.
• Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.
• Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g., medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met.
• Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations.
• Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns.

Nice To Haves

• Grandfathering Provision: Employees in VHA in this occupation, under a permanent, appropriate, and legal placement on the effective date of the qualification standard, are considered to have met all qualification requirements for the grade and/or assignment held, including positive education and registration/certification where applicable.
• For employees who do not meet all the basic or assignment-specific requirements in this standard but met the qualifications applicable to the position at the time they were appointed, the following provisions apply: (1) Employees who are appointed on a temporary basis prior to the effective date of the qualification standard may not have their temporary appointment extended or be reappointed on a temporary or permanent basis until they fully meet the basic requirements of the standard. (2) Employees retained in this occupation under this provision who subsequently leave the occupation lose protected status and must meet the full VA qualification standard requirements in effect at the time of reentry to the occupation.

Responsibilities

• Coordinates with the patient care team to review the clinic utilization by using various reports (e.g., Clinic Utilization Statistical Summary).
• Develop and maintain effective and efficient communication with the patient, interdisciplinary team, VA medical centers, and other agencies.
• Responsible for setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs monitoring pre-appointment requirements to assure readiness for patient visit/procedure.
• Evaluating patient information and clinic schedule lists to determine whether patient is vested; educating providers about shared patients (those who receive their care at multiple VAs or those who have care in the community) and bringing to the attention of the provider.
• Help coordinate the transfer of patients as needed.
• Assures that all transfer activity is accurately and completely documented in VISTA.
• Assures that all outpatient clinic encounters are reviewed daily for completion and works directly with clinical staff, as needed, to prevent open encounters for more than 24 hours.
• Review all patient movements daily to assure that movements are documented correctly.
• Responsible for accurate appointment management and the coordination of all administrative information between the professional staff and the patient.
• Coordinates with the patient care team to review clinic appointment availability/utilization, to ensure that clinic schedules are closely monitored to effectively support the needs of clinics supported.

Benefits

• A career with the U.S. government provides employees with a comprehensive benefits package.
• As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
• Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED