Medical Support Assistant (Advanced)

Veterans Health Administration • Lubbock, TX

1d • Onsite

About The Position

The Advanced Medical Support Assistant (MSA) is a highly specialized position and performs multiple duties. The incumbent may serve as a Clerk in VHA Patient Aligned Care Team (PACT) or Specialty Care Support Team. Duties Total Rewards of a Allied Health Professional Duties Include but are not limited to: Responsible for the proper and timely treatment of patients and maintains appointment schedules for one or more outpatient clinics. Review the clinic utilization by using various reports and assist with clinic access contingency plans. Schedule appointments in accordance with current established VA/VHA Directives, Handbooks, policies and procedures. Review active/pending consults, Electronic Wait List, and Recall List reports for accuracy and disposition. Collects, scans and updates health insurance information serving a major role in the revenue process. Ensure all necessary health/administrative information are integrated into Computerized Patient Record System (CPRS). Incumbent fully participates in the daily teamlet huddles and weekly team meetings to manage and plan patient care; setting priorities and deadlines, adjusting the patient/workflow and sequencing of the work to meet team and patient needs.

Requirements

• Must be a U.S. Citizen to apply for this job.
• Selective Service Registration is required for males born after 12/31/1959.
• Must be proficient in written and spoken English.
• Subject to background/security investigation.
• Selected applicants will be required to complete an online onboarding process.
• Acceptable form(s) of identification will be required to complete pre-employment requirements ( https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents ).
• Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
• Complete all application requirements detailed in the "Required Documents" section of this announcement.
• As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
• High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education.
• English Language Proficiency: Candidates must be proficient in spoken and written English in accordance with 38 U.S.C. § 7403(f).
• May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).
• GS-06: Experience: One year of experience equivalent to the GS-5 grade level.
• Demonstrated Knowledge, Skills, and Abilities.
• Candidates must demonstrate all of the KSAs below:
• Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g. medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met.
• Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations.
• Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns.
• Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care.
• Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc.
• Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.

Nice To Haves

• Experience working in a Mental Health or Behavorial health clinical setting.
• Experience using electronic health record and scheduling systems. Preferably CPRS, vistA and Integrated Scheduling System(ISS).
• Experience supporting interdisciplinary clinical teams in a high volume Mental/Behavorial Healthcare setting.
• Experience managing complex patient scheduling involving recurring appointments or specialized treatments programs.

Responsibilities

• Responsible for the proper and timely treatment of patients and maintains appointment schedules for one or more outpatient clinics.
• Review the clinic utilization by using various reports and assist with clinic access contingency plans.
• Schedule appointments in accordance with current established VA/VHA Directives, Handbooks, policies and procedures.
• Review active/pending consults, Electronic Wait List, and Recall List reports for accuracy and disposition.
• Collects, scans and updates health insurance information serving a major role in the revenue process.
• Ensure all necessary health/administrative information are integrated into Computerized Patient Record System (CPRS).
• Incumbent fully participates in the daily teamlet huddles and weekly team meetings to manage and plan patient care; setting priorities and deadlines, adjusting the patient/workflow and sequencing of the work to meet team and patient needs.

Benefits

• Competitive salary and regular salary increases.
• 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
• After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
• After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66 .
• Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
• Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED