Medical Support Assistant (Advanced) - Radiology

Veterans Health Administration • Saginaw, MI

17h • Onsite

About The Position

The Advanced Medical Support Assistant provides specialized administrative and technical support to facilitate direct patient care in Radiology. The role works collaboratively with physicians, physician assistants, nurses, nursing assistants, and other members of the medical facility in an interdisciplinary coordinated care delivery model. The position is located in Saginaw, Michigan, and is scheduled Monday through Friday, 8:00 a.m. to 4:30 p.m. Telework is not available, and this is not a virtual position.

The AMSA supports patient access and clinic operations by coordinating appointments, monitoring scheduling and pre-appointment requirements, arranging consultations and diagnostic services, and communicating with patients and care teams. The employee also participates in team huddles and meetings, helps coordinate work priorities, and recommends procedural changes based on current administrative guidelines.

The full performance level is GS-6. Applicants must meet the stated qualification requirements, including the required experience and knowledge, skills, and abilities. The position requires a high school diploma or equivalent and U.S. citizenship, subject to the exceptions described in the announcement. A pre-employment physical evaluation, background/security investigation, and seasonal influenza vaccination are required. The selected applicant must serve a one- or two-year trial period.

Requirements

• U.S. citizenship, except as allowed under 38 U.S.C. § 7407(a).
• High school diploma, GED equivalency certificate, or state or territorial proficiency certificate.
• One year of creditable experience equivalent to the next lower grade for the GS-06 Advanced Medical Support Assistant grade determination.
• Advanced knowledge of the technical health care process related to access to care, including scheduling across interdisciplinary care delivery or community care models and patient health care portals.
• Advanced knowledge of policies and procedures affecting patient flow and administrative patient support, including appointment cycles, outside referrals, follow-up care, overbooking, and provider availability.
• Advanced knowledge of medical terminology.
• Ability to collaborate and communicate with medical clinicians across multiple disciplines to support team goals and patient care.
• Ability to independently set priorities and organize work to meet deadlines and comply with established processes, policies, and regulations.
• Ability to communicate tactfully and effectively by electronic means, telephone, in person, and in writing with internal and external customers; this may include preparing reports, presenting data, and resolving patient concerns.
• Proficiency in written and spoken English.
• Pass a pre-employment physical evaluation and background/security investigation.
• Complete the required application steps and online assessment.
• Meet applicable identification and onboarding requirements.
• Participate in the seasonal influenza vaccination program.
• Serve a one- or two-year trial period.

Responsibilities

• Provide specialized administrative patient support while working collaboratively within an interdisciplinary coordinated care delivery model.
• Recommend changes to clinic procedures based on current administrative guidelines.
• Coordinate with the patient care team to review appointment availability and utilization, monitor clinic schedules, and make adjustments as needed.
• Maintain effective communication with patients, interdisciplinary care teams, VA medical centers, and other agencies.
• Participate in team huddles and meetings to plan, problem-solve, and follow up on patient care; share information; set priorities and deadlines; and adjust work sequencing to meet team and patient needs.
• Monitor pre-appointment information and requirements to ensure readiness for patient visits and procedures.
• Follow through on providers’ orders, including scheduling consultation requests, laboratory work, X-rays, and other specialty clinic services.
• Schedule appointments with patient input, either in person or by telephone.
• Perform other duties as assigned.

Benefits

• Comprehensive federal employee benefits package for eligible employees and their families.
• Potential credit toward annual leave accrual based on prior work or military service, subject to request and approval.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED