Medical Staff Services Administrative Assistant

Trinity Health • Ann Arbor, MI

1d • Onsite

About The Position

This position is an integral part of the credentialing team and is responsible for following credentialing policies and procedures; maintaining an accurate physician data base; data collection and entry; and participating in development and implementation of changes to the credentialing processes. The Medical Staff Services assistant is responsible for a wide variety of activities in support of the Organized Medical Staff, Medical Staff Services Department, Administrative leadership, and the credentialing and peer review processes. This is a fully on-site role.

Requirements

• High school diploma or equivalent combination of education and experience.
• Additional formal clerical and computer training desirable.

Responsibilities

• Responsible for the initiation of application launches in coordination with the Trinity Health Center for Practitioner Information (CPI) in a timely manner with minimal error to facilitate an efficient onboarding process for new practitioners.
• Responsible for data collection and entry in a timely manner with minimal error to ensure an accurate practitioner data base, access, and tracking system.
• Operate/manage databases and software to maximize capacity, responsible for data integrity used for quality assurance, statistical reporting and/or other purposes.
• Performs primary source verification of required documentation.
• Creates reports and uses organized processes in MSOW to track, report and analyze medical staff data.
• Initiates follow up with practitioners and/or credentialing contacts to ensure maintenance of current documentation in compliance with regulatory, legal and hospital requirements.
• Communicates regularly with THMI RHMs concerning expiring documents that may impact a practitioners' ability to practice.
• Responsible for the collection and accurate reporting of medical staff dues and application fees, invoice requests and payment.
• Plans and organizes medical staff events and orientation.
• Schedules or directs large and complex meetings, events, conferences, and programs requiring sensitivity to issues, priorities, protocol, etc.
• Medical Staff calendar, conference room, and meeting support, including meeting minutes.
• Coordinates calendars and schedules of supported colleagues.
• Has delegated authority to authorize expenditures in accordance with defined policies.
• Manages incoming and outgoing mail, correspondence, reports, memoranda and medical staff communications.
• Independently prepares non-routine responses to incoming correspondence, researches and distributes materials to managers or others.
• Independently handles many department inquiries, referring requests to others and acts as a “gate-keeper”.
• Requires comprehensive and detailed knowledge of applicable departmental and system policies/procedures and basic knowledge of Medical Staff Services.
• On a day-to-day basis, deals with staff, physicians, executives, medical professionals, board members and patients, and corporate and external customers.
• Responds to inquiries regarding organizational services, records and other matters by utilizing in-depth knowledge of organizational operations, and ability to interpret established organizational policies and procedures.
• Places, receives and routes telephone calls and messages.
• Screens and prioritizes calls.
• Receives, greets and screens visitors, patients and/or employees.
• Ensures amenities are available.
• Notifies appropriate staff, and directs visitors and deliveries to appropriate areas.
• Performs purchasing activity.
• Responsible to determine the needs for office and medical supplies.
• Coordinates maintenance and repair of office equipment; keeps work and visitor areas clean and well-organized.

Benefits

• Competitive compensation
• DAILYPAY Benefits effective on Day One!
• No waiting periods.
• Full benefits package including Medical, Dental, Vision, PTO, Life Insurance, Short and Long-term Disability
• Retirement savings plan with employer match and contributions
• Colleague Referral Program to earn cash
• Unlimited career growth opportunities
• Tuition Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED