Medical Staff Service Assistant
Good Shepherd Health Care•Hermiston, OR
•Onsite
About The Position
Provides administrative and operational support to the Medical Staff Services Department with a focus on file preparation, expirables tracking, privileging support, payor enrollment activities, committee coordination, and departmental projects. This role supports task-based functions and workflow organization under the direction of the Medical Staff Services Manager.
Requirements
- High school diploma or equivalent.
- 1- 2 years of experience in a healthcare administrative environment
- Previous experience with databases and standard office software
Nice To Haves
- Bachelor’s degree in healthcare administration, business administration, or equivalent.
- Certification through NAMSS (e.g., CPCS, CPMSM) or willingness to obtain.
- Previous experience working with physicians or healthcare providers
- Previous credentialing or medical staff services experience
- Familiarity with DNV and/or CMS requirements
Responsibilities
- Assist with preparation of credentialing and recredentialing files, ensuring required documentation—specifically privileging-related documents—is collected, organized, and complete
- Maintain provider files in a complete, accurate, and audit-ready format
- Enter and maintain data in internal tracking systems
- Support file audits to ensure documentation completeness and readiness for review
- Track and monitor provider expirables (licenses, certifications, professional liability insurance, etc.)
- Proactively follow up with providers to obtain updated documentation
- Maintain accurate records and ensure timely updates to prevent compliance gaps
- Distribute and track privileging applications
- Review submitted documentation for completeness using established checklists and guidelines
- Validate that required supporting materials (e.g., case logs, documentation) are present
- Identify missing or inconsistent information and escalate as appropriate
- Provide cross-functional support to payor enrollment and assist with applications and tracking, as needed
- Help prep and organize materials for medical staff committees and assist with post-meeting follow up and action items
- Maintain supporting documentation for committee review and follow-up activities
- Assist Credentialing Coordinator with scheduling and coordination of provider orientation, as needed
- Provide support to Credentialing Coordinator during provider orientation sessions, as needed
- Assist with onboarding activities for medical students, including document collection, tracking, coordination, and communication with applicable departments
- Communicate with providers regarding documentation requirements and status updates
- Maintain strict confidentiality of provider and organizational information
- Perform general administrative support tasks for Medical Staff Services
- Support departmental projects as assigned by the Medical Staff Services Manager
- Provide administrative support for Medical Staff Services systems and software platforms, including data validation, record maintenance, testing, and implementation-related activities
- Perform other duties as assigned by Medical Staff Services Manager
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
