Medical Specialist Coordinator

Adelante Healthcare•Wickenburg, AZ

4d•Onsite

About The Position

The Medical Specialist Coordinator is an entry-level leadership role, responsible for the facilitation of workflow while acting as the liaison between the front and back-office staff and other clinical and non-clinical staff. Provides mentoring and guidance to front office staff. The Medical Specialist Coordinator will have met all the expectations outlined in the roles for Front Office Assistant, Senior Front Office Assistant, Associate Medical Assistant, Medical Assistant and Senior Medical Assistant. The Medical Specialist Coordinator will have maintained the highest level of professionalism and performance by receiving exceeds or greater on annual performance appraisals and remaining free of any active formal disciplinary process.

Requirements

Certification to perform cardiopulmonary Resuscitation for the Health Care Professional (CPR) and AED through courses that follow the guidelines from the American Heart Association and Red Cross (cognitive and skills evaluations)
Valid Level One Fingerprint Clearance Card issued by the Arizona Department of Public Safety for all specialty behavioral health locations
High school diploma or GED from an accredited institution
Three or more years of front desk experience or demonstrated competency with the skills and abilities of this level
Minimum one year of supervisory or leadership experience in a medical office team and/or approved development plan
Demonstrated ability in implementing the principles and practices of supervision
Graduation from an approved medical assistant training program with three or more years’ experience
Obtained Certification
Ability to multi-task and work effectively in a high-stress and fast-moving environment
Effective communication demonstrated by ability to read, interpret, comprehend and comply with written and verbal communication
Proficient mathematical skills for use in a healthcare setting
Ability to problem solve in situations both independently or with support from team and/or leadership
Advanced computer efficiency to include Windows, MS Office and Patient Management System (electronic medical record)

Nice To Haves

Ability to communicate in more than one language

Responsibilities

Greet all patients and offers assistance with questions, or directs them to appropriate person or location
Responsible for answering the phone, greeting callers, establishing the reason for call and resolving issues or referring to appropriate person
Maintain and distribute patient documentation in an organized manner
Accurately enter all patient demographics and all other required information into practice management system
Obtain patient registration information and enter into computer system
Identify financial status of patients regarding sliding fee scale, insurance, or discounts. Refers to eligibility as needed.
Verify third party payer coverage and billing information - insurance, etc.
Assists with the correction of billing information as needed
Prepare financial batch daily for processing
Accurate handling of cash drawer and daily receipts
Schedule patient appointments for medical providers via the computerized EPM
Scan documents into electronic health record
Knowledge of and participates in Adelante UDS measures, meaningful use metrics and other quality initiatives by assisting with audits and other data collection
Maintain appropriate level of office supplies, medical forms at work station
Work on prior authorizations and referrals for patient required services
May prepare daily deposit of collections and bank deposit
Assist with problem solving daily batch error resolutions
Competent or knowledgeable of multiple specialties and/or departments
Prepare for the patient appointment by reviewing and updating patient records prior to patient arrival
Interview patient to obtain reason for visit: chief complaint, and document in electronic medical record following MA workflow protocols for intake of patient
Obtain and record the patients’ vital signs according to protocol for patients age
Prepare exam room and patient for the type of exam/procedure to be performed
Maintain patient confidentiality following all HIPAA policies and procedures
Document accurately all patient information in electronic medical record
Communicates in a timely and professional manner with patients and other members of the care team at all times
Know and follows the eight rights of drug assessment and administration
Know and follows procedure for immunization administration and storage
Follow all medication policies and procedures for labeling, storing and use
Know and utilize principles of universal protocols and National Patient Safety Goals
Clean and sterilize instruments per protocol
Has knowledge of surgical and diagnostic office procedures
Correctly collect specimens, perform testing, and processes as indicated. Provides clear instructions to patients regarding obtaining and collecting of specimens.
Review patient plan and educates patient on discharge instructions
Can accurately identify medications and their indications for proper utilization
Evaluate problems, situations or issues presented and understands priority while assisting with resolution using critical thinking and problem solving skills
Participate in orientation, mentoring and training of staff
All other duties as assigned (such as translation and travel to other locations)
Serve as subject matter expert for the Front Office Assistants, Senior Front Office Assistants, Associate Medical Assistants, Medical Assistants and Senior Medical Assistants
Problem solves billing issues for peers and patients
Prepare daily deposit of collections and performs bank deposit
Participate in regulatory reviews, audits and process improvement projects
Participate with interviewing, selection, training and performance appraisal of staff
Provide staffing for coverage needs as assigned
Coordinate workflow and staff schedules to ensure coverage
Complete communication circle with patients and other customers
Participate in ordering of supplies and inventory management
Member of and required to attend committee or work group meetings
May process charge entry, unbilled and work-log reports
Assures efficient, accurate collection and handling of transactions
Participate, monitor and report audits, quality and compliance measures
Initiate request for maintenance of equipment and facilities as needed
Coordinate and evaluate medication management and is resource for vaccine program and inventory management
Perform other duties as requested or assigned