Medical Site Manager - Hastings

Cherry Health • Hastings, MI

1d

About The Position

The Clinical Site Manager leads the day-to-day operations of an assigned ambulatory medical practice, supporting high-quality, patient-centered care and an efficient, supportive environment for patients, providers, and staff. The role works closely with medical leadership and interdisciplinary teams to advance clinical quality, patient access, staff performance, productivity, safety, regulatory compliance, and continuous improvement. It is suited to an experienced healthcare manager with a background in ambulatory practice, clinical operations, and team leadership. A current Michigan RN license is strongly preferred, particularly for candidates who have led teams in primary care, family practice, community health, or other ambulatory settings.

The manager is a visible, engaged leader who balances clinical quality, patient experience, staff engagement, provider needs, and operational performance. Responsibilities include leading and developing staff, coordinating schedules and coverage, overseeing practice operations and performance, monitoring quality and safety, maintaining regulatory compliance, supporting budgets, and participating in organizational initiatives and process improvement projects. The role may involve exposure to patients with illnesses or infections, frequent telephone and computer use, and extended periods of sitting, standing, and walking. Bending, squatting, kneeling, and lifting up to 50 pounds may also be required. PPE must be used as required. The position may serve patients across all populations.

Requirements

• Five or more years of management or supervisory experience in a healthcare setting.
• Experience working in an ambulatory or outpatient medical environment.
• Experience working with multiple providers and multidisciplinary clinical teams.
• Current Basic Life Support/CPR certification as required by licensure, certification, or organizational standards.
• Strong clinical leadership and healthcare management skills.
• Excellent interpersonal, verbal, non-verbal, and written communication skills.
• Ability to build trusting relationships with providers, nurses, medical assistants, and other clinical and operational staff.
• Strong understanding of ambulatory healthcare operations and clinical workflows.
• Ability to analyze operational and clinical information, identify problems, and implement practical solutions.
• Strong organizational and time-management skills, including ability to manage multiple priorities.
• Ability to lead through change and engage staff in new initiatives and process improvements.
• Ability to make sound decisions independently while appropriately collaborating with medical and organizational leadership.
• Professionalism and sound judgment when working with patients, families, providers, staff, and external partners.
• Proficiency with Microsoft Office Suite and electronic medical record/electronic health record systems.
• Working knowledge of applicable state and federal healthcare regulations and requirements.
• Willingness to work outside normal business hours when operational needs require.
• Position may involve exposure to patients or clients with illnesses or infections.
• Frequent telephone and computer use, including manual dexterity for writing and computer work.
• May require extended periods of sitting, standing, and walking, as well as bending, squatting, kneeling, and lifting up to 50 pounds.
• Specific vision abilities may include close vision, distance vision, and the ability to adjust focus.
• Must use personal protective equipment as required.

Nice To Haves

• Current Registered Nurse (RN) license in the State of Michigan.
• Bachelor’s degree in nursing, healthcare administration, business administration, or a related field.
• Equivalent combination of education, clinical experience, and healthcare management experience may be considered.
• Registered Nurse (RN) with clinical experience.
• Experience in primary care, family practice, community health, or federally qualified health center (FQHC) environments.
• Experience managing high-need or underserved patient populations.
• Experience with quality improvement and performance improvement initiatives.
• Experience with healthcare operations, productivity management, patient access, and workflow optimization.
• Experience working with government-funded healthcare programs or other regulatory environments.

Responsibilities

• Provide day-to-day leadership and management of the assigned medical practice.
• Partner with medical leadership and providers to promote high-quality, evidence-based, patient-centered care.
• Support clinical workflows, patient access, care delivery, productivity, and efficient use of practice resources.
• Respond to clinical questions, concerns, and operational issues raised by patients, families, providers, and staff.
• Identify opportunities to improve clinical workflows, patient experience, access, quality, and practice performance.
• Promote accountability, collaboration, continuous improvement, and high performance.
• Lead, coach, develop, and support medical practice staff to achieve organizational and departmental goals.
• Create staff schedules, assignments, priorities, and coverage plans based on patient volume and operational needs.
• Provide coaching, feedback, performance management, and recognition; direct, supervise, train, and evaluate staff.
• Conduct regular staff meetings to communicate organizational priorities, clinical initiatives, operational updates, and performance expectations.
• Monitor and address clinical and operational quality concerns; conduct quality assurance activities through chart reviews, reports, meetings, observation, and performance monitoring.
• Identify and address patient safety, employee safety, infection prevention, and environmental concerns.
• Ensure compliance with organizational policies and applicable state, federal, licensing, regulatory, and accreditation requirements.
• Participate in emergency preparedness planning and response and promote a culture of safety and continuous quality improvement.
• Oversee daily practice operations and collaborate with medical leadership to establish and achieve productivity and operational expectations.
• Monitor staffing levels, patient volume, workflows, and other operational indicators to maximize practice efficiency.
• Identify operational barriers and develop practical solutions that improve the experience of patients, providers, and staff.
• Maintain the practice's physical environment to organizational standards for cleanliness, safety, appearance, and professionalism.
• Assist with development, monitoring, and management of departmental budgets.
• Lead or participate in organizational initiatives, process improvement projects, and other operational priorities as assigned by the Director of Practice Operations.

Benefits

• Loan repayment through the NHSC and Michigan State Loan Repayment Program for select roles.
• Medical, dental, and vision insurance for the employee and family.
• Generous paid time off: four weeks per year for full-time employees.
• Eight full-day paid holidays and two half-day paid holidays.
• 403(b) retirement savings plan with employer matching dollar-for-dollar up to 5%.
• MET and MESP 529 Savings Plans.
• Pet insurance.
• Employee Assistance Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed