Medical Secretary - Manhattan, Fink Center (Temp)

NYU Langone Health • New York, NY

18d

About The Position

NYU Langone Health is hiring a Medical Secretary to provide basic support for medical office intake operations. The role assists with patient check-in and check-out, phone-based scheduling, post-visit coordination of interdepartmental appointments, and obtaining pre-authorizations and certifications for treatments and diagnostic procedures. The Medical Secretary may assist less senior staff and provide front-desk coverage as needed.

The position involves patient-facing administrative work and coordination with physicians, nurses, Medical Center departments, and insurance providers. The successful candidate gathers and verifies patient and insurance information, maintains intake records and work queues, schedules appointments, and helps ensure that intake and authorization processes are complete and accurate. Surgical and infusion scheduling, and surgical-procedure authorizations, are referred to a Senior Medical Secretary or otherwise excluded from this role's authorization responsibility.

The role is based at the Fink Center in Manhattan and is temporary. NYU Langone describes a comprehensive benefits and wellness package, employee resources groups, financial security benefits, and a time-off program. The listed annual salary is $72,388.74.

Requirements

• High school diploma.
• One year of relevant medical clerical experience, including prior physician practice experience.
• Knowledge of medical terminology.
• Light, accurate keyboarding skills.
• Excellent organizational, interpersonal, and communication skills.
• Ability to communicate effectively with all levels of the organization.

Nice To Haves

• Computer literacy.
• Knowledge of computer-based scheduling and appointment programs.
• Excellent telephone skills.

Responsibilities

• Maintain, organize, retrieve, file, sort, and distribute records, forms, and other documents according to departmental procedures; process incoming and outgoing documents, obtain required signatures, retain copies, and fax materials.
• Provide reception and front-desk assistance, greet patients, answer and screen calls professionally, take messages, and direct callers or requests to the appropriate person or area.
• Schedule routine appointments, visits, procedures, and follow-ups by phone; prepare the daily schedule and refer surgical and infusion scheduling to a Senior Medical Secretary.
• Collect patient demographic information and medical history, verify insurance eligibility electronically, and assign appointments to physicians based on procedure and insurance coverage.
• Coordinate post-appointment interdepartmental scheduling for specialist visits, scans, and procedures in accordance with physician directives and insurance coverage.
• Work with Medical Center departments and insurance providers to obtain pre-authorizations and certifications for treatments and diagnostic procedures, excluding surgical procedures; ensure patients are eligible at the time of appointment.
• Ensure appropriate procedure and diagnosis coding is used in pre-certification and verification, and question physicians when needed to ensure information is accurate and complete.
• Check patients in and out; collect demographic and insurance information, verify eligibility, take patient photographs, ask patients to use Patient Secure, and update demographic information at subsequent visits.
• Collect patient-related documents and signatures, including HIPAA, MSPQ, and ABN forms; follow up with patients, representatives, and physician offices for missing intake information or refer cases to more senior staff.
• Scan necessary documents, such as insurance cards and lab requisitions, into the intake system and monitor the intake work queue for timely completion.
• Refer patients with insurance coverage or financial questions to the Business Office Associate according to established criteria.
• Maintain cooperative and professional relationships with physicians, nurses, and office and clinical staff; answer patient questions or refer them to more senior staff while maintaining confidentiality.
• Maintain supplies and a clean work area, restock supplies, and notify a supervisor about shortages.
• Prepare routine memoranda, letters, labels, manuscripts, correspondence, forms, and other documents; review work for accuracy and completeness and maintain a routine calendar or assist with conference preparation as needed.
• Maintain workload statistics and departmental records, recording data at supervisor-designated intervals and following instructions.
• May guide or train less senior staff in intake duties and perform other related duties as needed by providers and supervisors.

Benefits

• Comprehensive benefits and wellness package.
• Financial security benefits.
• Generous time-off program.
• Employee resource groups for peer support.
• Holistic employee wellness program covering physical, mental, nutritional, sleep, social, financial, and preventive-care well-being.

What This Job Offers

• Education Level: High school or GED