Medical Secretary
Torrance Memorial Medical Center•Torrance, CA
•Onsite
About The Position
The Medical Secretary will be responsible for greeting patients, managing phone calls, checking patients in and out, scheduling appointments, facilitating test ordering, and assisting with prior authorizations for prescriptions. This role also involves delivering messages to physicians and care teams, following electronic filing processes, and calling patients to remind them of appointments or to reschedule no-shows.
Requirements
- High School Diploma / GED
- One year experience in a fast paced clinic environment, preferably in a family practice/internal medicine setting
- The ability to communicate clearly to patients and fellow staff members both verbally and in writing
- Energetic, professional manner
- EMR proficient
- Excellent Computer Skills, Microsoft Outlook, Microsoft Word a plus
Nice To Haves
- Cerner experience preferred
Responsibilities
- Greeting patients in a friendly, professional manner
- Answering, screening, and directing phone calls to appropriate parties without error
- Checking patients in and out
- Facilitating test ordering, follow-up appointment scheduling, etc.
- Calling physical appointments a day before to remind patients
- Calling “no-show” patients and rescheduling them for another appointment
- Following processes related to timely and accurate electronic filing
- Delivering patient messages to physicians, care teams and patients
- Assisting with prior authorizations for prescriptions
- Scheduling patient appointments
- Calling/scheduling patients on pursuit lists
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
