Medical Secretary

Lakeshore Bone & Joint Institute•Portage, IN

6d•Onsite

About The Position

As the region's dedicated experts in exceptional musculoskeletal care, our doctors and staff at Lakeshore Bone & Joint Institute have served the orthopedic needs of northwest Indiana since 1968. With state-of-the-art facilities, we are dedicated to delivering the exceptional, compassionate care patients need to keep moving and keep enjoying their life. Patient care is our top priority at Lakeshore Bone and Joint Institute, and our medical secretaries play a key role in providing quality, compassionate patient care. A high level of emotional intelligence and ability to thrive in a busy environment is essential in this role. The medical secretary will work for a specific doctor(s) to answer phone calls and schedule patient appointments. They make work in tandem with a physician assistant, nurse, medical assistant, and other ancillary staff.

Requirements

Integrity and accountability
Responsible decision making
Adaptive and flexible
Teamwork
Ability to analyze situations and develop solutions
Ethical reasoning and decision-making
Strong attention to detail
Time management, prioritization, and sense of urgency
Excellent verbal and written communication skills
Maintain patient confidentiality
HIPAA compliance
Professionalism and work ethic
High school diploma or the equivalent.
Minimum of 1-year medical practice and/or orthopedic clinic experience.
Healthcare related background including medical terminology.
Experienced in common office hardware and software including MS Office and Outlook

Responsibilities

Must understand how to use phone system to answer and direct calls as needed in a timely manner and maintain digital literacy essential to job functions and patient care
Register new patients and verify all demographic and insurance information for returning patients
Verify insurance eligibility for all patients one day prior to scheduled appointments
Triage patient concerns and forward to the appropriate parties
Schedule appointments, move appointments, and update clinic schedules as needed
Maintains working knowledge of LBJI department functions and communicates with other departments as needed
Performs all clerical duties – including disability paperwork and attorney scheduling – in a timely manner (within five business days)
Schedule internal and outside physician referrals in timely manner, complete order when finished
Document refill requests, patient concerns, voicemails, and other essential communications in patient charts
Other duties as assigned.