Medical Secretary, Physician Practice
About The Position
The Medical Secretary provides clerical and administrative support to ensure the smooth operation of a physician practice. The position handles correspondence, maintains departmental manuals and filing systems, supports clinician scheduling, and serves as a primary point of contact for patients and a liaison with external support services. Responsibilities also include patient registration, insurance and referral verification, records preparation, billing, payment collection, and maintaining clinical inventory and treatment room readiness. The role requires patient confidentiality, compliance with hospital and regulatory standards, reliability, adaptability, and a supportive approach in a fast-paced environment.
Requirements
- High school diploma or equivalent.
- One year of job-related experience.
- Proficiency in medical terminology and departmental procedures.
- Strong interpersonal, verbal, and written communication skills.
- Proficiency in MS Office applications, including Word, Excel, PowerPoint, Outlook, and Access.
- Experience with scheduling, filing, and maintaining patient records.
- Familiarity with Cerner, IDX, and Epic.
Nice To Haves
- Prior experience with an electronic medical record system is strongly preferred.
Responsibilities
- Provide secretarial support, including typing, filing, and faxing, and maintain office equipment.
- Coordinate clinician schedules, register patients, and verify insurance and referral information.
- Answer, direct, and screen calls and arrange meetings.
- Manage incoming mail and correspondence and route it to the appropriate staff.
- Maintain departmental tracking systems and prepare cumulative reports as needed.
- Oversee treatment room readiness and clinical inventory, and order supplies.
- Collect patient payments, including co-pays and fee-for-service charges, and maintain accurate financial documentation.
- Prepare and organize medical records according to provider specifications and documentation standards.
- Perform patient registration and billing using EPIC, Cerner, and IDX.
- Prepare clear, professional correspondence and facilitate timely communication.
- Build effective working relationships with patients, providers, vendors, and internal departments.
- Protect patient confidentiality and comply with hospital and regulatory standards.
- Demonstrate adaptability, problem-solving, a positive attitude, reliability, and punctuality.
- Perform other related duties as assigned.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
