Medical Secretary Lifecare

Finger Lakes Health • Town of Seneca Falls, NY

9d

About The Position

Join our team as a Medical Secretary and play an important role in creating a positive, patient-centered experience! We are seeking a friendly, organized, and detail-oriented Medical Secretary to provide clerical, scheduling, registration, and customer service support in a busy medical practice. This position is an excellent opportunity for someone who enjoys working with people, using technology, and being part of a collaborative healthcare team.

Requirements

• High school diploma or equivalent.
• At least 1 year of experience in an office, banking, retail, or other professional setting with direct customer interaction.
• Strong computer skills and ability to learn electronic systems.
• Excellent customer service and communication skills.
• Ability to multitask, work under pressure, and work effectively as part of a team.

Nice To Haves

• Previous medical office or hospital experience.
• Medical terminology coursework.
• Experience with customer relations in a healthcare setting.
• Completion of a related medical practice training program.
• Experience with medical coding procedures.

Responsibilities

• Welcome and assist patients, families, physicians, staff, and visitors with professionalism and courtesy.
• Answer incoming calls, take messages, provide information, and coordinate patient needs.
• Schedule appointments and complete accurate patient registration.
• Maintain and update patient information in the electronic medical record (EMR).
• Verify insurance eligibility and ensure referrals and authorizations are in place.
• Collect co-pays and other payments and explain office financial policies as needed.
• Process routine medical record and release-of-information requests.
• Enter and maintain accurate demographic, referral, diagnosis, and order information.
• Support pre-visit planning and patient-centered medical home workflows.
• Help patients understand how to access their care team and services.
• Maintain confidentiality and follow all applicable policies, procedures, and legal requirements.
• Participate in EMR and practice workflow training to maintain proficiency.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED