Medical Secretary - Ormond Beach Express Care

Halifax Health•Ormond Beach, FL

19h•Onsite

About The Position

This individual will perform medical secretarial duties which include typing, data entry, answering telephone, making calls, taking messages and various administrative duties, as assigned by Supervisor or Manager. The Medical Secretary will assist in the coverage of absent co-workers, obtain, copy, and/or scan medical records as needed, and maintain knowledge of scheduling criteria for all procedures within the department. This role requires working at a fast pace while maintaining accuracy of details. The Medical Secretary will schedule patient visits in a timely manner, ensuring all information is complete and accurate, and coordinate appointments with other locations as needed. They will answer the phone, provide excellent customer service, and follow through with problems or questions in a timely manner using available resources. The Medical Secretary will accurately answer questions by maintaining a good knowledge base and utilizing other resources, communicate identified problems to appropriate supervisory personnel, and participate in corrective action. Strict confidentiality must be maintained when handling patient charts, records, and scheduling information. The Medical Secretary will attend all in-service programs and departmental meetings as required, and utilize the scheduling system to its fullest potential using established procedures and guidelines. They must maintain up-to-date knowledge and stay abreast of changes and updates. This role involves assisting with data collection, creating and updating patient accounts in the registration system, and accurately entering data. The Medical Secretary will verify insurance coverage, obtain benefit information, and collaborate with patients, staff, and offices to ensure all necessary information is obtained before services. All information obtained during pre-registration will be documented, and activity comments will be added to charts/systems for follow-up. The Medical Secretary will collect self-pay balances, post collections, and ensure all monies collected are secured or turned over to appropriate associates, balancing cash drawers before closing. Patients will be referred for financial counseling when needed. The Medical Secretary will maintain a safe environment of care, recognize and address safety hazards, and report dissatisfied patients/families to management or police/security if necessary. Participation in professional development, including educational in-services and eLearning courses, is expected.

Requirements

High School Diploma or GED equivalent required
Excellent organizational and communication skills

Nice To Haves

Prior medical office/front desk experience preferred

Responsibilities

Perform medical secretarial duties including typing, data entry, answering telephone, making calls, taking messages, and various administrative duties.
Assist in the coverage of absent co-workers.
Assist in obtaining, copying, and/or scanning medical records as needed.
Maintain knowledge of scheduling criteria for all procedures within the department.
Work at a fast pace and maintain accuracy of details.
Schedule patient visits in a timely manner, ensuring appointments and all information are complete and accurate.
Coordinate appointments as needed with other locations.
Answer the phone and provide excellent customer service.
Follow through with any problems or questions in a timely manner, understanding and using resources available for problem-solving.
Accurately answer questions by maintaining a good knowledge base and utilizing other resources as needed.
Communicate identified problems to appropriate supervisory personnel and participate in corrective action.
Ensure and adhere to strict confidentiality when handling patient charts, records, and scheduling information.
Attend all in-service programs and all departmental meetings as required.
Utilize the scheduling system to the fullest potential, using established procedures and guidelines.
Maintain up-to-date knowledge and stay abreast of changes and updates as they occur.
Assist with data collection.
Create accounts for new patients and update accounts for previous patients in the registration system.
Accurately enter data into the system.
Utilize appropriate strategies to verify insurance coverage of scheduled patients, obtaining benefit information.
Collaborate with patients, staff, clinical departments, and referring physician offices to ensure all necessary information is obtained.
Document all information obtained during pre-registration activities.
Document charts and/or system with activity comments to ensure appropriate account follow-up.
Collect self-pay balances per department guidelines and post collections to system.
Ensure that all monies collected are secured or turned over to appropriate associates and cash drawers are balanced before closing.
Refer patients for in-depth financial counseling when needed.
Maintain a safe environment of care.
Recognize and address safety hazards.
Report any dissatisfied patients/family to management or police/security if necessary.
Participate in professional development.
Actively participate in educational in-services and eLearning courses as offered.