Medical Secretary/Receptionist

NorWest Community Health Centres • Thunder Bay, ON

9d • Onsite

About The Position

The NorWest Community Health Centers, a community-based, non-profit organization funded by Ontario Health, is seeking a 1 FTE contract Medical Secretary/Receptionist. This role is a valued member of the Community Health Centre team and is responsible for monitoring client flow, handling incoming telephone calls, scheduling appointments, and updating the client database. The position requires providing excellent customer service in a fast-paced work environment, managing multiple tasks, responding efficiently when greeting clients and visitors in person and over the phone, and working effectively as part of a team.

Requirements

• Post-secondary education in office or business administration or an acceptable combination of education, training and work experience
• Able to work as part of a team while supporting and communicating effectively with co-workers
• Ability to work flexible hours which includes weekdays, evenings and weekends
• Demonstrated ability to provide excellent customer service, perform well under stress, and deal with multiple demands and unpredictable delays
• Excellent organizational skills, judgement, diplomacy, tact and problem solving skills
• Knowledge of and advanced level of proficiency working with office management systems and procedures
• Proficiency working with Microsoft Office Suite
• Demonstrates a professional and friendly manner and has experience dealing with the public in a way that is mature, sensitive and helpful both over the telephone and in person
• Sound knowledge of medical terminology and high proficiency/accuracy in word processing and data entry skills
• Awareness and sensitivity to socio-economic and cultural issues
• Awareness of and sensitivity to health issues particularly within populations who face barriers to accessing care (under housed, living with mental health challenges or diagnoses, current or past substance use, complex health histories, 2SLGBTQIA+, newcomers, non-insured)

Nice To Haves

• Experience as a Receptionist and/or Medical Secretary in a health care setting is preferred

Responsibilities

• Monitoring client flow
• Handling incoming telephone calls
• Scheduling appointments
• Updating the client database
• Providing excellent customer service
• Managing multiple tasks
• Responding efficiently when greeting clients and visitors in person and over the phone
• Working effectively as part of a team

Benefits

• Competitive salary
• Option to join the Health Care of Ontario’s Pension Plan (HOOPP)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 11-50 employees