40 hours per week

BRISTOL HOSPITAL GROUP•Bristol, CT

4d•Onsite

About The Position

At Bristol Health, we begin each day caring today for your tomorrow. We have been an integral part of our community for the past 100 years. We are dedicated to providing the best possible care and service to our patients, residents and families. We are committed to provide compassionate, quality care at all times and to uphold our values of Communication, Accountability, Respect and Empathy (C.A.R.E.). We are Magnet ® and received the 2020 Press Ganey Leading Innovator award for our rapid adoption and implementation of healthcare solutions during the COVID-19 pandemic. Use your expertise, compassion, and kindness to transform the patient experience. Make a difference. Make Bristol Health your choice.

Requirements

High school diploma
Minimum of three (3) years experience in a related area of the healthcare industry.
EMR knowledge and experience required.
High School Graduate required.
Must have a current CPR certification. This must be maintained for the duration of employment.
Demonstrated proficiency in electrocardiographic testing.
Must be able to take vital signs, knowledgeable in medical terminology, anatomy and physiology.
Familiarity with medical equipment common to a medical practice.

Nice To Haves

Completion of an accredited course of training in Medical Assisting or 1 year of direct patient care experience in a medical or hospital setting is preferred.

Responsibilities

Performs various reception duties: answers phones, processes patients and accurately reviews/enters demographic/insurance information into the system.
Able to skillfully operate various office equipment including fax machine, copier, credit card scanners and other equipment.
Front line to patient access staff and others to help problem solve issues
Train new staff members
Ensure that all signatures are obtained on all admission forms
Verify on each shift change that the cash box/collections are correct.
Uphold all policies and procedures put forth by Leadership
Assists Office/Practice Manager (to be further referenced as “Manager”) with projects and requests.
Compliant with company/financial policy and procedure.
Maintains reception area and work space in a neat, clean order.
Ensures the following aspects of patient care are efficient and effective: All patients and visitors are pleasantly acknowledged and greeted immediately upon arrival.
Ensures all incoming calls are answered. If unable, all voicemails are answered the same day.
Accurately reviews and updates patient information, including insurance verification, in EMR system.
Completes insurance card and photo ID scanning upon registration.
Obtains all pre-certifications for visits, tests and procedures as required.
Responsible for completing call-backs to patients as directed.
Follows post-visit protocol and schedules patients as directed.
Collects co-pays, self-pay and past due balances at time of service with a 80% collection rate.
Posts and closes the batch for the day.
Submits completed or balanced journal and cash, checks and credit cards to Manager at the completion of the work day.
Works with team to ensure specialist authorization and certifications are completed for all visits
Responsible for obtaining all authorizations for the specialist within 24 hours of the visit.
Accurately documents all authorization data in the system.
Identifies “carved out” insurance benefits on a case by case basis and documents accordingly.
Effectively provides patient information to insurance companies to secure medical necessity for treatment plan documented by the provider.
Is competent in scheduling diagnostic tests and procedures/surgeries required by specific practices/specialties as designated by manager.
Monitor systems to improve office efficiencies, handles all front office responsibilities
Promptly communicates areas of inefficiency with the Manager.
Works with Manager and office staff to assess and develop practice operational plans.
Assists Manager with the implementation of new operational models by providing hands-on support.
Works with Manager to provide staff with tools to implement improvement.
Enforces standard of quality patient care.
Monitors compliance through observation and promptly reports issues to the Manager.
Shares ideas with Manager with changes in standards.
Provides effective systems to communicate changes and updates.
Works with Manager to ensure appropriate training is provided through systems developed in collaboration with System Manager.
Along with Manager, implements staffing plan, schedules staff and ensures appropriate staffing level to support provider presence.
Ensures adequate staffing during scheduled vacation and unanticipated absences.
Identifies staff training needs while monitoring performance.
Communicates effectively to the Manager and other leadership as necessary to ensure proper training is arranged.
In conjunction with the Manager implements and monitors compliance of approved personnel policies.
Responsible for communicating all time off requests to the Manager prior to approval.
Oversee daily patient scheduling performance.
Ensures compliance of practice with standards and regulations.
Works closely with Manager on systems development and training to optimize performance of billing related tasks to improve speed and accuracy of billing.
Monitors and coordinates any facility issues that affect the practice, including ongoing maintenance issues, electronic medical record issues.
Act as a liaison to hospital staff responsible for facility maintenance.
Works with the Manager to ensure that purchases are reconciled and approved for payment appropriately.
Assists in temporary coverage of other locations as needed.
All other tasks as assigned
Communicates with clarity and composure.
Communicates effectively with Manager, Senior leaders, Physicians and staff to ensure coordinated efforts.
Communicates all pertinent information in a clear, concise and timely manner.
Completes special activities within specified parameters.
Complies and reports to the Manager on special projects.
Attends required meetings and workshops.
Follows directions.
Completes assigned tasks within a time frame.
Demonstrates punctuality.
Follows the standards for acceptable attendance.
Keeps personal phone calls to a minimum.