Medical Scribe

CVS Health • Memphis, TN

5d • Onsite

About The Position

The Medical Scribe, also referred to internally as a Clinical Informatics Specialist (CIS), supports Oak Street Health primary care providers with clinical documentation so providers can focus on patient care. Scribes help throughout the patient care journey by planning for the day’s visits with providers, observing and documenting patient encounters in the exam room, and assisting with follow-up steps after visits. They document encounters in real time and support accurate, specific, and timely documentation.

Scribes develop expertise in value-based care, chronic condition documentation, ICD-10 and CPT coding, and identifying care gaps. Training is provided on clinical workflows, value-based medicine, preventative care, population health data streams, and team-based care. This is a full-time, in-person clinic role, typically requiring approximately 40–45 hours per week during clinic hours. Candidates are expected to commit to at least one year; two or more years is ideal.

Requirements

• Knowledge of medical terminology and common medications, obtained through a pre-medical degree or prior clinical experience.
• Advanced listening and communication skills.
• Strong computer literacy and ability to learn new technical workflows.
• Ability to adapt to new workflows and quickly learn new concepts and skills.
• Ability and willingness to take direction and work as part of a patient-care team, including adapting to the provider’s working style.
• Ability to be a self-starter within the role’s scope.
• Excellent attendance and ability to work in person in clinics.
• Ability to commit to at least one year in the role; two or more years is ideal.
• Ability to work approximately 40–45 hours per week during clinic hours.
• Compliance with hospital and Oak Street Health policies, including HIPAA.
• US work authorization.
• Fluency in Spanish, Polish, Russian, or other languages spoken in the communities served where indicated.

Nice To Haves

• Prior clinical experience, including shadowing and/or volunteering.
• Prior scribe or transcription experience.
• Ability to type 70 or more words per minute.

Responsibilities

• Join providers in exam rooms to observe patient visits.
• Document patient encounters in structured notes, including the history of present illness, assessment, plan, and physical exam.
• Assign appropriate CPT and ICD-10 codes.
• Prepare After Visit Summaries.
• Consult with providers to ensure documentation is accurate and specific.
• Request and review medical records.
• Use Oak Street’s population health tools to support clinical documentation improvement.
• Prepare for and support Daily Huddles and Clinical Documentation Reviews.
• Consult with providers about clinical documentation opportunities.
• Place orders and referrals.
• Address tasks and provide administrative support to the provider and care team.
• Support the care team with additional clinical documentation responsibilities.
• Perform other duties as assigned.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources supporting physical, emotional, and financial well-being, subject to eligibility
• Eligible for a CVS Health bonus, commission, or short-term incentive program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed