Medical Screener - Reception Technician (Customer Service) (Bilingual English/Spanish)

CSL•Riviera Beach, FL

42d•Onsite

About The Position

Responsible for greeting donors at the plasma collection center and conducting a series of registration procedures to verify donor suitability for the plasma pheresis process. The role involves assisting qualified donors in completing the screening process, which includes assessing health history, answering medical questions, referring donors to medical staff when appropriate, and performing health screening procedures such as blood pressure, pulse, weight, and temperature. The position also involves performing finger sticks to obtain samples for hematocrit and total protein levels. Upon completion of training, may educate new donors on therapeutic products, the screening process, health screening tests, appointment system, donation fees, center policies, and nutrition. Ensures donor questions are answered accurately and professionally. May be involved in registering applicant and transfer donors, answering the telephone, and alerting supervisors of donor flow issues. Requires accurate recording of donor data in the electronic donor information management system and adherence to all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Maintains a clean work environment and ensures sufficient supplies. Confidentiality of all information must be maintained. May be cross-trained in other areas and bilingual skills may be required.

Requirements

High school diploma or equivalent required.
Minimum of three (3) months experience in a clerical or customer service related position, preferably in a medical or health provider environment or equivalent combination of education and experience.
Will perform basic math calculations.
Must be able to see and speak with customers and observe equipment operation.
Occasionally perform tasks while standing and walking up to 100% of time.
Reach, bend, kneel and have high level of manual dexterity.
Occasionally be required to lift and carry up to 25 pounds.
Required to wear Personal Protective Equipment while performing specific tasks or in certain areas.
Required to work overtime and extended hours to support center operational needs.

Nice To Haves

Experience in a medical or health provider environment.

Responsibilities

Greet donors at the plasma collection center and conduct registration procedures to verify donor suitability.
Assist qualified donors in completing the screening process, including assessing health history and answering medical questions.
Refer donors to medical staff when appropriate.
Perform health screening procedures such as blood pressure, pulse, weight, and temperature.
Perform finger sticks to obtain samples for hematocrit and total protein levels.
Educate new donors on therapeutic products, screening process, health screening tests, appointment system, donation fees, center policies, and nutrition (upon completion of training).
Ensure all donor questions are answered timely, accurately, and professionally.
Register applicant and transfer donors (based on training and operational needs).
Answer the telephone and transfer calls to appropriate staff members.
Maintain alertness to donor reactions during or after the pheresis process and notify appropriate staff.
Alert Group Leader or Supervisor of donor flow issues.
Accurately record donor data in the electronic donor information management system.
Understand policies and procedures associated with hyper immune programs (if applicable).
Maintain a clean and efficient work environment and ensure sufficient supplies and forms are available.
Follow all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures.
Promote safety in all actions.
Maintain confidentiality of all personnel, donor, and center information.
Perform other job-related duties as assigned.
May be cross-trained in other areas to meet business needs.
Bilingual skills may be required to meet business needs.