Medical Scheduling Coordinator

Puget Sound Home Health of King County•Tacoma, WA

7h•Onsite

About The Position

Puget Sound Home Health & Hospice is seeking an experienced full-time Home Health and Hospice Patient Scheduling Coordinator! We are looking for someone just as passionate as we are about providing quality patient care.

Requirements

At least 2 years of medical office experience with scheduling duties
Preference given to those with home health/hospice experience as a scheduler
Experience with Home Care Home Base strongly preferred
This is a fully on-site position, no possibility of remote work
Must be detail-oriented and adhere to compliance standards
Technical aptitude to learn and master agency software
Demonstrate cooperation & provide excellent customer service to patients & staff
Ability to multi-task and stay on task in a fast-paced office
Excellent team-oriented, verbal, and written communication skills

Responsibilities

Act as primary home health and hospice scheduler for clinical staff
Ensures optimum staffing solutions by maintaining staff demographics, skill sets, availability, and productivity levels
Interface with contract, clinical, and office staff with a focus on collaboration and positive working relationships
Serves as the primary responder to all inbound calls and inquiries
Provides excellent customer service to patients, referral sources, and community contacts
Accurately addresses requests for schedule changes, caseload reassignments, recertification of services, new referral scheduling, and all other visit workflow as assigned
Communicates effectively and professionally regarding coordination of care expectations
Educates and enforces deadlines, schedule updates, and workflow requirements