Medical Scheduler

TEKsystems • Laguna Niguel, CA

2d • Onsite

About The Position

This role involves scheduling patients for the radiology department, inputting patient demographics, and verifying insurance. The position operates in a call center environment, with minimal patient face-to-face interaction, primarily handling inbound and outbound calls. The role utilizes the Genisis call platform to track call lengths, including after-work time, and monitor abandon rates. Key performance indicators include maintaining an average handle time of 6 minutes and an abandon rate of 4% or less. Scheduling for MRI or PEP may require up to 15 minutes per call. The role requires knowledge of medical terminology and involves handling a call volume of 70-100 calls per day. Responsibilities include verifying patient demographics and determining necessary authorizations.

Requirements

• Minimum of 2 years in a healthcare system
• EMR experience
• Microsoft Office experience
• Experience with administrative duties
• Medical terminology
• Experience with EPIC

Nice To Haves

• Bilingual Spanish

Responsibilities

• Scheduling patients for the radiology department
• Inputting patient demographics
• Verifying insurance
• Handling inbound and outbound calls in a call center environment
• Monitoring and managing abandon rates
• Verifying patient demographics
• Determining authorizations for patients

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed