Experienced Medical Scheduler

Pandya Medical Center•Duluth, GA

9d•Onsite

About The Position

Pandya Medical Center is seeking an experienced Medical Scheduler to join our dynamic team. We are a highly reputed medical practice in North Atlanta, committed to providing excellent patient care and fostering a positive work environment. This role involves managing patient appointments, handling inquiries, and ensuring smooth clinic operations. We offer strong growth opportunities and robust benefits for our employees. Be a part of our dedicated team and take your career to the next level with Pandya Medical Center!

Requirements

Minimum High School Diploma
Experience working with the public
Ability to demonstrate strong communication and customer service skills
Knowledge of customer service principles and techniques
Knowledge of computerized scheduling systems
Knowledge of common office computer programs; Word, Excel, Internet
Skill in communicating effectively with patients, clinics, and coworkers
Ability to multitask effectively
Ability to communicate calmly and compassionately in a high-volume call center
Adherence to all applicable HIPAA laws and the Pandya Medical Center Confidentiality Statement
Must be able to work independently or as part of a team

Nice To Haves

Previous medical practice experience strongly preferred
Knowledge of healthcare EMR preferred

Responsibilities

Scheduling patient appointments
Answering incoming calls within three rings
Providing excellent customer service to patients and family members
Communicating in a manner consistent with positive patient relations
Independently recognizing, interpreting, and evaluating situations and their level of urgency
Updating patient demographics
Verifying patient account and insurance information
Managing and responding to answering service messages and requests
Collecting balances, or advising that the balance will be due at the time of service
Verifying eligibility and obtaining updated information if there is an issue
Offering to accommodate patients on another provider's schedule if their requested provider is unavailable
Keeping a record of the number of calls managed and addressed to the highest customer satisfaction
Assisting in the distribution of faxes and scans throughout the day in EMR
Scanning reports/paperwork as needed into the EMR
Informing the manager of any problems and possible alternative solutions
Maintaining a clean work area with papers filed and/or stored in an orderly fashion
Assisting with the orientation and training of other employees
Performing other duties and tasks as assigned by Providers, Office Managers, and/or Scheduling Supervisor
Traveling to other locations as needed