Medical Scheduler

Together Women's Health, LLC • Madison, AL

4d • Hybrid

About The Position

North Alabama OBGYN Associates is seeking a full-time Medical Scheduler to join our growing team! This is a primarily remote position requiring an initial in-office training period, along with regular on-site rotations to support front desk coverage. It's an excellent opportunity for a quick learner who enjoys working independently while remaining connected to a collaborative, patient-focused team. For more than 50 years, North Alabama OBGYN Associates has proudly cared for women throughout every stage of life. From routine gynecologic care to pregnancy and beyond, our physicians and staff are committed to providing compassionate, personalized care while building lasting relationships with every patient we serve. As a Medical Scheduler, you'll often be the first point of contact for our patients. Your professionalism, warmth, and attention to detail will help ensure every interaction is welcoming, efficient, and centered around exceptional customer service.

Requirements

• High School Diploma or GED required.
• Previous experience in a medical office or healthcare setting preferred.
• Excellent communication skills and professional phone etiquette.
• Strong customer service mindset.
• Outstanding organizational and multitasking abilities.
• High level of accuracy and attention to detail.
• Effective listening and problem-solving skills.
• Comfortable learning new technology and electronic medical record systems.
• Ability to work independently while remaining engaged with a collaborative team.
• Strong typing and computer skills.

Responsibilities

• Answer, triage, and route incoming phone calls.
• Schedule patient appointments accurately and efficiently.
• Create and manage patient messages and provider tasks.
• Maintain scheduling and personal task lists.
• Review and process prescription refill requests through fax, patient portal, and electronic systems.
• Manage incoming faxes and distribute documentation appropriately.
• Create and send orders for imaging and diagnostic testing, including mammograms and ultrasounds.
• Check patients out following appointments and schedule follow-up visits.
• Scan and upload documentation into the electronic medical record.
• Initiate and complete prior authorizations.
• Monitor voicemail and return patient calls promptly.
• Manage patient portal requests related to appointments, prescriptions, and messages.
• Coordinate office lunches and other administrative tasks.
• Assist with onboarding and training new team members.
• Generate correspondence and ensure accurate patient documentation within the EMR.
• Deliver an exceptional patient experience with every interaction.

Benefits

• Medical, Dental & Vision Insurance
• 401(k) with a generous company match
• Life Insurance
• Company-paid Short-Term Disability
• Long-Term Disability coverage
• Generous Paid Time Off
• Opportunities for professional development and career growth
• A supportive team culture where your contributions are valued
• The flexibility of a primarily remote position with a collaborative in-office team

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED