Medical Scheduler

TEKsystems•Indianapolis, IN

8d•$16 - $16•Hybrid

About The Position

Accountable for scheduling appointments, following and reinforcing all policies for case scheduling, and communicating information for each scheduled appointment. This role is also accountable for auditing and/or completing electronic documentation of patient and case information in a timely manner. The Medical Scheduler must work under pressure to meet deadlines while maintaining a high degree of quality. They must have the ability to communicate effectively and efficiently with patients, peers, and superiors on a daily basis and embody the core values of IU Health (purpose, excellence, compassion, team).

Requirements

2+ years of recent call center experience
Strong customer service and communication skills
Exceptional attention to detail
Experience with data entry and computer systems
Ability to multitask and work under pressure
Ability to meet deadlines while maintaining high quality standards
Professional phone presence
Empathy and compassion when working with patients
Ability to think quickly and problem-solve effectively
Adaptability and willingness to support various teams as needed
Call center experience
Customer service skills
Data entry skills

Nice To Haves

Bachelor's Degree
Healthcare scheduling, registration, or administrative experience
Experience working in high-volume customer service environments

Responsibilities

Schedule patient appointments accurately and efficiently
Confirm appointment details and communicate important information to patients
Coordinate scheduling needs while ensuring compliance with established procedures
Maintain scheduling accuracy and high-quality documentation
Serve as a primary point of contact for patients over the phone
Answer appointment-related questions professionally and compassionately
Provide exceptional customer service while maintaining productivity goals
Demonstrate empathy and patience during every interaction
Enter and audit patient information with a high degree of accuracy
Complete electronic documentation in a timely manner
Ensure patient records and appointment details are current and accurate
Maintain confidentiality and professionalism at all times
Work closely with coworkers and leadership to support daily operations
Adapt to changing priorities and departmental needs
Maintain a positive attitude while working in a fast-paced environment