Medical Scheduler
About The Position
Help Patients Access the Care They Need At Neuroscience Group, every patient interaction matters—and it all starts with scheduling. We're looking for a detail-oriented, compassionate Scheduling Specialist to join our team and help patients navigate their care with confidence. In this full-time, Monday–Friday position, you'll coordinate appointments across our multi-specialty practice, work closely with providers and clinical teams, and ensure patients receive timely access to the specialized care they need. If you enjoy staying organized, solving problems, and helping people, we'd love to hear from you. For more than 30 years, Neuroscience Group has been the region's leader in comprehensive brain, spine, and pain care. As Northeast Wisconsin's only practice bringing together neurology, neurosurgery, orthopedic spine surgery, pain management, endovascular services, and rehabilitation therapies under one roof, we provide coordinated care that truly makes a difference in our patients' lives. Today, our team includes more than 50 providers serving patients throughout Northeast Wisconsin across nine convenient clinic locations. We believe outstanding patient care begins with outstanding employees, and we're committed to creating a workplace where our team members can thrive. Our culture is built around: Compassionate patient care Teamwork and collaboration Continuous learning and improvement Leadership and accountability Fiscal responsibility Community involvement
Requirements
- One year of experience as a Patient Service Representative, Clinical Assistant, Medical Assistant, or in a similar healthcare role
- Strong organizational skills with exceptional attention to detail
- Excellent communication and customer service skills
- Ability to manage multiple priorities in a fast-paced environment
Nice To Haves
- Experience using Epic electronic medical records
Responsibilities
- Scheduling patient appointments, procedures, and diagnostic testing
- Answering incoming calls while providing exceptional customer service
- Registering patients and accurately entering demographic, insurance, and medical information
- Coordinating testing, procedures, and surgeries both within Neuroscience Group and with outside facilities
- Providing patients with scheduling instructions and education to help prepare them for appointments and procedures
- Identifying authorization requirements and coordinating with our pre-authorization team
- Communicating with patients, providers, clinical staff, hospitals, and insurance teams to ensure seamless coordination of care
- Maintaining complete and accurate documentation within the electronic medical record
- Participating in team meetings and contributing to continuous process improvement
- Performing other duties as assigned
Benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Health Savings Account with generous employer contributions
- Company-paid Life Insurance and Long-Term Disability
- Voluntary Life, Short-Term Disability, Accident, and Critical Illness Insurance
- Generous Paid Time Off and Short-Term Disability banks
- 401(k) with guaranteed employer contributions, Profit Sharing, and a Cash Balance Pension Plan
- Employee Assistance Program
- Employee appreciation events, holiday celebrations, and years-of-service recognition
- Timber Rattlers tickets and other employee perks
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
