Medical Revenue Cycle - Collections Specialist

Paradigm • Tampa, FL

1d • $24 - $27 • Remote

About The Position

The Collections Specialist manages assigned open accounts receivable (A/R), aiming to reduce delinquency across assigned aging. The role includes customer calls and emails, open A/R reporting, and account adjustment recommendations. The specialist reviews accounts and issues before contacting clients, builds positive relationships with client contacts, and works to resolve discrepancies and short payments in a fast-paced, goal-oriented environment.

The role works closely with departmental management and other internal departments to resolve aged accounts, prepares weekly and monthly reports, and assists leadership with departmental policies and trending reports. It also requires protecting confidential protected health information (PHI), complying with information security policies, maintaining reliable attendance during scheduled hours, and using AI tools and other technologies in accordance with training and established guidelines. The specialist is expected to collaborate with a customer-first mindset and take personal accountability for service quality.

Requirements

• Bachelor’s degree or equivalent experience.
• Excellent organizational skills and attention to detail.
• Excellent problem-solving skills.
• Knowledge of Paradigm systems and processes, customers, and industry.
• Proven ability to partner and collaborate.
• Excellent time management and prioritization skills.
• Self-motivated and able to work with little supervision.
• Exceptional computer skills, including Microsoft Office and web-based applications.
• Clear, concise, and professional verbal and written communication.
• Ability to communicate diplomatically and tactfully with company members and external customers.
• Ability to operate a personal computer for extended periods.

Responsibilities

• Generate aged accounts receivable reports for assigned accounts and review them with management.
• Prepare client-specific reports.
• Review open accounts and related issues before contacting clients.
• Develop positive relationships with client contacts and review open A/R weekly to reduce days sales outstanding (DSO).
• Create and maintain collection documentation for each client.
• Conduct business-to-business calls and correspondence in a fast-paced, goal-oriented environment.
• Provide customer service regarding collection issues and review and resolve client discrepancies and short payments.
• Handle customer calls, emails, open A/R reporting, and account adjustment recommendations.
• Reduce delinquency for assigned accounts.
• Work with departmental management and other internal departments to resolve aged accounts.
• Provide weekly and monthly reports to the direct supervisor.
• Interface with internal and external customers.
• Assist leadership in creating or updating departmental policies and trending reports.
• Maintain confidentiality and integrity of PHI in accordance with HIPAA and internal privacy and information security policies.
• Maintain reliable and predictable attendance during scheduled work hours.
• Use AI tools to support day-to-day work, improve efficiency, and enhance output quality; adopt new technologies as trained and apply them according to established processes and guidelines.
• Develop knowledge of Paradigm, its products, operations, and customers; collaborate to meet customer needs and take accountability for service quality.
• Comply with Paradigm information security requirements and policies, safeguard passwords, and report information security incidents according to policy SEC 10-12.

Benefits

• PPO, HDHP, and HMO health insurance options through Cigna and Kaiser (Kaiser available to California employees only).
• 401(k) matching contributions.
• Employer-paid life and disability insurance.
• Flexible spending and commuter accounts.
• Employer-matched HSA contributions.
• Paid time off and personal holiday programs.
• One paid volunteer day per calendar year for full- and part-time employees.
• Learning and development support, including the Learning Excellence at Paradigm (LEAP) program.

What This Job Offers

• Job Type: Full-time