Medical Respite Administrator

Mercy Haven • Town of Islip, NY

8d • Onsite

About The Position

Mercy Haven is opening Long Island's first Medical Respite Program in Bay Shore. This 10-bed program will provide short-term, recuperative care for individuals experiencing homelessness or unstable housing who are recovering from or preparing for surgery. This is an opportunity to help people heal with dignity in a safe, supportive environment. The Medical Respite Administrator is responsible for the overall operations of the medical respite program.

Requirements

• Master's degree in social work or a related field plus 1 year of full time relevant experience OR Associate or Bachelor of Science in Nursing (ADN/BSN) with RN license plus 1 year of full-time relevant experience OR Bachelor's degree in any field with significant coursework or experience in human, social, or health services plus 3 years full-time relevant experience, including 1 year in program operations or management. OR Associate degree plus 4 years of full-time relevant experience, including 1 year in program operations or management. OR High school diploma or equivalent plus 5 years of full-time relevant experience, including 1 year in program operations or management.
• Valid Current NYS Driver's License in good standing
• Knowledge of social determinants of health, community resources, and healthcare systems
• Experience working with Microsoft Word, familiarity with email applications, comfortable using Electronic Health Records

Responsibilities

• Oversee all daily operations of the Medical Respite Program, including admissions, discharges, census management, and service delivery coordination
• Ensure appropriate program flow and bed utilization by coordinating referrals, admissions decisions, and discharge timelines in collaboration with referral sources and internal staff
• Develop and implement operational procedures to support efficient, consistent, and high-quality service delivery
• Provide direct supervision, guidance, and ongoing support to program staff
• Support staff in managing complex client situations, including crisis intervention, conflict resolution, and client advocacy
• Facilitate regular team meetings, case conferences, and supervision sessions to promote communication, accountability, and best practices
• Identify training needs and support staff development, particularly in areas such as trauma-informed care, harm reduction, and medical respite best practices
• Collect, analyze, and report program data related to client outcomes, service utilization, and operational performance
• Monitor key performance indicators such as length of stay, hospital readmission rates, successful discharges to housing, and client satisfaction
• Use data to inform program improvements, identify trends, and support strategic decision-making
• Build and maintain strong relationships with hospitals, healthcare systems, shelters, and community-based organizations to support referrals and continuity of care
• Serve as the primary point of contact for external partners regarding program operations, admissions, and coordination of care
• Represent the program in community meetings, provider networks, and collaborative initiatives
• Adhere to Mercy Haven and DOH policies, procedures and regulations
• Provide on-call coverage as required to support program operations and respond to client needs or emergencies
• All other duties as assigned

Benefits

• Medical
• Company-Paid Dental and Vision Single Coverage
• Health Reimbursement Account (HRA) for medical plan
• Generous Paid Time Off policies, including vacation and sick time
• Agency paid Basic Life Insurance
• Supplemental Employee, Spouse and Child Life Insurance policies
• Long Term Disability (LTD)
• Short Term Disability (STD)
• 403(b) Retirement Savings
• Tuition Reimbursement
• Employee Assistance Program (EAP)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED