Medical Referral Coordinator (Organ Donation)

Mid-America Transplant Services • Saint Louis, MO

1d

About The Position

Lifesaving & Life-Changing Work A career at Mid-America Transplant means giving hope and healing to the 100,000+ patients on the transplant waiting list, bringing peace to families in mourning, building a legacy for donors, and stewarding their lifesaving gifts. No matter what role you play or how challenging the work can sometimes be, we find that helping save and celebrate the lives of others often changes your own life in the process. Join the Mid- America Transplant team. It’s the toughest job you’ll ever love. What We Do Simply put, we help save lives — and we’re proud to say we’ve been nationally recognized for how well we do it. We conduct and fund game-changing research. We educate the public to prevent medical issues and the need for transplants. We offer grief resources to donor families. Pioneer new facilities and protocols that improve the viability of organ and tissue donations. We provide affordable, temporary housing for transplant patients and their families. Partner with community organizations to drive donor registration. We meet with schools, clergy, and local leaders to share our cause and our message. We stop at nothing because we’re the kind of people who give everything. The Position Medical Referral Coordinator (Organ Donation) (also known internally as Organ Communications Coordinator – OCC) is responsible for maximizing organ donation opportunities through effective referral management, staff deployment, and coordination of donation activity across the Donation Service Area (DSA). This role partners closely with hospital teams to manage incoming referrals, assess donor potential through medical record review, coordinate staff response, and support timely, accurate communication throughout the donation process. The Medical Referral Coordinator also conducts retrospective reviews of eye and tissue referrals to identify missed donation opportunities and ensure regulatory compliance.

Requirements

• Associates degree and previous experience in a medical-related field required.
• Understanding of basic anatomy and medical terminology
• Skilled in customer service, communication, simplifying, and conveying concisely complex concepts and strong interpersonal skills required

Nice To Haves

• Experience as an EMT, Medical Assistant, or CNA preferred.
• BLS Certification is preferred
• Skilled in navigating electronic medical records preferred

Responsibilities

• Follows up with donor hospital partners on active organ donor referrals at least every morning and night to assess for changes that would require an on-site presence or other action necessary to preserve donation opportunities
• Handles incoming organ referrals calls from donor hospital partners
• Utilizes appropriate tools and platforms to deploy staff onsite for referrals, brain death exams, end of life decisions, and other opportunities to interface with and educate donor hospital staff
• Access hospital electronic medical record (EMR) to review pertinent medical history and clinical course.
• Transfer appropriate data into True North (TN) and review donor suitability with administrator on call (AOC), or Medical Director(s) when needed
• Arrange for air and ground travel and other logistics related to regional case activity
• Communicates with hospital personnel, organ work system (OWS) staff, Approach Coach, and AOCs on a frequent basis
• Triages incoming requests, notifications, and communication from transplant centers regarding current and completed cases as needed
• Conducts primary assessment of potential donors to maximize donation opportunities while collaborating with Mid-America Transplant clinical staff, hospital staff, physicians, and leadership.
• Uses hospital Electronic Medical Records (EMR) to compile medical history, and current clinical course that is used to determine donation potential.
• Documents donor information from EMR into True North.
• Conducts retrospective medical record review for hospital in the Mid-America Transplant designated services area according to regulatory and accrediting guidelines
• Schedule three 12-hour shifts- Monday 9am- 9pm (day) Wednesday 7pm-7am (night) Thursday 7pm-7am (night)
• Training Schedule would be Monday- Friday regular business hours for 4 to 8 weeks

Benefits

• Health insurance premium option at zero out of pocket for single coverage, eligible on your first day
• 401(k) Retirement Match - offering up to a 5% match of annual salary starting the 1st day of the month following your start date
• 401(k) Retirement Plan – offering up to another 9% contribution of your annual salary after one year
• Paid Life Insurance – four times your salary
• Paid Long Term Disability
• Annual incentive plan in addition to annual salary increases
• Tuition Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree