Medical Records Technician

MemorialCare•Fountain Valley, CA

1d•Onsite

About The Position

Perform assigned job duties under minimal supervision in a professional and friendly manner to the highest level of customer service. Provide assistance to internal and external customers utilizing the five (5) Simply Better steps with every patient and team member interaction.

Requirements

Six (6) months minimum experience in a healthcare setting.
High School graduate or equivalent required.

Nice To Haves

One (1) year minimum of Customer Service in any field preferred.
Prior Medical Records experience preferred.
Medical Terminology Certificate preferred.

Responsibilities

Scan, file, and import into the patients’ correct file in company EMR system the medical record copying requests, medical record charts, and outside medical records received via fax, mail or CD.
Read all medical record copying requests and Subpoenas completely.
Convert medical records requested into a PDF format from company EMR systems, copy paper chart, and/or order medical record chart from outside storage vendor.
Process medical records copying request received by interoffice mail, fax, US Mail and personal serve from copy service.
Date stamp all incoming medical records copying requests.
Comply with medical records requirements, including constraints and confidentiality issues.
Daily logs in all medical records into department tracking system.
Enter accurate and pertinent information such as patient’s information, requestor address, telephone, and fax number.
Check patient signatures or Proof of Service of Subpoena; all adults 18 years and older sign for themselves or must provide legal documentation to support authority. Authorized parent can sign for child(ren).
Ensure medical records copying request or Subpoena is filled out completely.
Correctly identify patient on medical record copying request by searching for correct medical record number in company EMR system.
Quality controls print jobs and releases medical records that are requested and authorized by patient and/or Subpoena.
Notify patients of copying procedures and charges associated with copying medical records. Messages to be left for patients only.
Speak with patient or patient’s legal representative as mandated by law.
Identify improvement opportunities, implement countermeasures and escalate to appropriate management resource as needed.
Perform any additional or miscellaneous duties as requested by the management team within the scope of knowledge and ability.
Other duties as assigned.