Medical Records Technician

Logan Health•Kalispell, MT

3d•Onsite

About The Position

At Logan Health, we're more than just a healthcare provider – we’re a community. Nestled in the heart of Montana, we are committed to delivering exceptional care to our patients while fostering a supportive and collaborative work environment for our team. As a member of Logan Health, you'll be part of a dynamic team that values compassion, innovation, and excellence. We offer opportunities for growth, comprehensive benefits, and a chance to make a meaningful impact in the lives of those we serve. Come join us and experience the Logan Health difference, where your passion meets purpose in a place, you’ll be proud to call home. Our Mission: Quality, compassionate care for all. Our Vision: Reimagine health care through connection, service and innovation. Our Core Values: Be Kind | Trust and Be Trusted | Work Together | Strive for Excellence. Join the Medical Records Team! Location: Logan Health Medical Center – Kalispell, Montana Schedule: Day Shift – 8 Hours | Full-Time – 40 Hours As a Medical Records Technician, you’ll play a critical role in supporting daily office operations, maintaining patient records, and ensuring compliance with HIPAA and legal standards.

Requirements

Minimum one (1) year of work experience in an administrative office
Minimum one (1) year of work experience in a healthcare setting
Post-high school or vocational training
Strong customer service skills with professional phone etiquette
Ability to multi-task in a fast-paced environment
Possess and maintain computer skills to include working knowledge of Microsoft Office Suite and ability to learn other software as needed.
Excellent organizational skills, detail-oriented, a self-starter, possess critical thinking skills and be able to set priorities and function as part of a team as well as independently.
Commitment to working in a team environment and maintaining confidentiality as needed.
Excellent verbal and written communication skills including the ability to communicate effectively with various audiences.
Excellent interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy.

Nice To Haves

Experience with Electronic Medical Records (EMR) preferred
Knowledge of medical terminology preferred
Current Montana Notary must be successfully obtained within six (6) months of hire. (Additional requirement for Logan Health Whitefish (LHW) assignment)

Responsibilities

Preparing and managing patient charts
Scanning, indexing, and categorizing documents
Responding to requests professionally and promptly
Conducting quality audits on scanned records
Assisting with data management, reporting, and resolving issues
Assist with daily office operations and provide backup as needed.
Prepare, scan, and organize patient records per department procedures.
Process medical record requests in compliance with HIPAA and legal requirements.
Perform quality audits and resolve discrepancies in patient records.
Maintain supplies and equipment, coordinating repairs as necessary.
Run reports, merge accounts, and analyze patient records for deficiencies.
Respond promptly to requests and collaborate with team members to meet departmental needs.
Assists with daily routine office operations.
Serves as backup as applicable to assigned area(s).
Promotes positive customer relations through prompt and courteous service within a fast-paced, high volume, customer focused area.
Prepares patient charts per department procedure and as applicable to assigned area(s).
Obtains records for patients, and assists in obtaining records for new patients as applicable to assigned area(s).
Processes medical records requests assuring that released information meets legal/HIPAA requirements as applicable to assigned area(s).
Prioritizes and prepares files for scanning and/or storage as applicable to assigned area(s).
Scans documents to database and indexes per department procedure as applicable to assigned areas.
Categorizes and organizes documents according to department protocol as applicable to assigned area(s).
Researches and resolves issues per department procedure as applicable to assigned area(s).
Performs quality audits on scanned images per department procedure and as applicable to assigned area(s).
Professionally and promptly responds to requests per department protocol and as applicable to assigned area(s).
Maintains and orders supply stock per department procedure as applicable to assigned area(s).
Maintains equipment and coordinates repairs and service per department procedure as applicable to assigned area(s).
Assists with copying, scanning and retrieval of information as requested.
Assists with miscellaneous data research requests.
Runs reports, merges and corrects information in the electronic medical record.
Merges duplicate accounts in all applications as applicable to assigned area(s).
Analyzes all patient type records for deficiencies in accordance with Federal and State laws as well as Medical Staff By-laws As applicable to Transcription duties: Ensures dictations and/or reports are accounted for and assists with efficient delivery and distribution of reports.
Assists in gathering preoperative history and physicals for surgery.
Maintains regular and consistent attendance as scheduled by department leadership.