Medical Records Technician

Strategic Resources•Pearsall, TX

3d•Onsite

About The Position

Strategic Resources, Inc. (SRI) is seeking full-time committed and passionate Medical Records Technicians to join our team to provide critical services at the U.S. Immigration and Customs Enforcement (ICE) Health Services Corps (IHSC) Medical Facilities in support of the U.S. Immigration and Customs Enforcement (ICE) Health Services Corps (IHSC) Detention Center Healthcare contract. The ICE Health Services Corps (IHSC) exists within the organizational structure of the United States Immigration and Customs Enforcement (ICE), Enforcement and Removal Operations(ERO) under the supervision of the Department of Homeland Security (DHS). The United States Public Health Service (USPHS) Commissioned Corps Officers, civil service staff and contractors comprise the healthcare professionals working together to provide quality healthcare services. IHSC serves as the medical experts for ICE for detainee health care.

Requirements

High School Diploma or GED equivalent.
Minimum of one-year experience in a healthcare setting as a medical record technician, medical record clerk, unit secretary, or similar position where the processing of electronic medical/health records was part of the daily responsibilities.
Minimum of one-year direct experience with proficiency in Microsoft Office programs, specifically MS Word, Excel, Outlook, SharePoint.
Maintains Heartsaver® CPR AED certification through the American Heart Association®.
Strong oral and written communication skills.
Excellent interpersonal skills.
Critical thinking skills.
Cultural competency.
Integrity and honesty.
Knowledge of the basic principles of standard electronic medical record procedures, methods, and requirements to perform a full range of routine medical records management.
Knowledge of the procedures, rules, operations, sequence of steps, documentation requirements, time requirements, functions, and workflow to process electronic medical records, to review records for accuracy and completeness, and to keep track of processing deadlines.
Knowledge of medical terminology.
Ability to manage high volume of medical records daily to include intake, discharge, and requests for records from outside sources.
Receives and processes requests for information in accordance with the Fair Information Practice Principles and Privacy Act.
Ability to recognize documentation inconsistencies and take appropriate action to resolve.
Ability to maintain an electronic medical record system and ensure compliance with all regulatory agencies that provide governance and guidance on handling medical records in an appropriate manner.
Ability to work in a multi-cultural and multi-lingual environment.
Ability to work approximately 90% of time using computers, scanners, and printers.
Ability to utilize telephonic interpreter/translation services to complete assigned duties if not fluent in a language the patient understands.
Ability to adapt to sudden changes in schedules and flexibility in work requirements.
Ability to communicate proficiently in English (verbal and written) in order to develop positive rapport with patients, co-workers and other stakeholders.
Ability to establish and maintain positive working relationships in a multidisciplinary environment.
Ability to navigate in an electronic work environment including electronic health records, web-based trainings, and communications.
Knowledge of, and functional proficiency in common Microsoft Office programs, specifically Microsoft Word, Excel, Outlook, and SharePoint.
Knowledge of regulations (HIPAA/Privacy Act) regarding the confidentiality of patient medical records and information as well as Personally Identifiable Information (PII).

Nice To Haves

Verbal and written proficiency in Spanish.
Experience in a detention/correctional or residential healthcare setting.

Responsibilities

Receiving, scanning, verifying, and filing medical documentation ensuring complete medical records are provided when required.
Performing daily checks within the eHR and addressing any outstanding items with the appropriate staff member.
Scheduling appointments as requested.
Performing data entry and running of data reports from the system.
Maintaining confidentiality and security of the eHR.
Prepares, updates, and maintains a medical record for each patient ensuring accuracy of information.
Maintains appointment system for patients and clinical staff where applicable.
Tracks compliance with internally scheduled patient appointments, making timely reminder notices to IHSC staff prior to each appointment where applicable.
Files/scans laboratory, radiology, and other reports in appropriate sections of the electronic medical record within prescribed timeline.
Routes clinical reports to appropriate clinic staff within prescribed timeline.
Archives clinical information from the medical record within prescribed timeline in accordance with established IHSC policy and procedures.
Reviews all documentation for completeness and routes incomplete documents to the appropriate provider for correction prior to placing/scanning in the medical records.
Uses multiple systems to process a variety of narrative and tabular material (e.g., correspondence, tabular data, reports, etc.) to prepare, update, and maintain a medical record and provide required and requested information to appropriate medical personnel.
Performs record keeping functions in accordance with program policies and position.
Maintains a high level of proficiency and ease of use utilizing electronic health records.
Completes and passes Medical Records Technician competencies initially and annually.
Completes all initial, annual and ad hoc training as required/assigned.
Serves as a team member for analyzing established protocol practices and identifying areas for improvement.
Maintains patient confidentiality, and confidentiality of medical records in compliance with the Privacy Act and HIPAA regulations in all work activities.
Adheres to and maintains awareness of; IHSC Policies, Procedures, Directives, Operational Memoranda and accreditation standards as prescribed by ICE/IHSC.
Adheres to and participates in: IHSC’s Safety, Prevention, Infection and Control, Quality Improvement, Patient Education and other programs and collateral duties as appropriate to position.
Attends and participates in general/medical staff meetings.