Medical Records Specialist

Emergeortho, P.A•Wilmington, NC

21h•Hybrid

About The Position

The Medical Records Specialist is responsible for maintaining patients’ health records, ensuring their information is transferred and stored properly. This role performs a variety of tasks including collecting patient information, issuing medical files, filing records, and processing patient requests.

Requirements

High school diploma or equivalent
Minimum two years of customer service experience, preferably in a medical office setting
Comfortable using multiple technology-based communication systems effectively and simultaneously
Excellent verbal and written communication skills
Advanced organization skills
Attention to detail to ensure accuracy
Familiarity with medical terminology
Good time management skills
Excellent problem-solving skills

Responsibilities

Handle phone calls regarding medical record documentation
Pull corresponding medical charts and distribute them to appropriate personnel as required
Pull, distribute, and import incoming faxes along with relevant chart documentation
Locate and distribute medical record documentation for staff, physicians, and PA/NPs
Sort and distribute incoming mail appropriately
Scan documentation into patient’s medical record, including dictation, lab work, correspondence from physicians, etc.
Coordinate scanning and boxing of medical records with the outsourced record retention service
Purge and process scanned paper medical charts to the outsourced retention service, per policy
Performs other duties as required and assigned by Manager, including schedule changes and travel to office locations as assigned
Maintains patient confidentiality; complies with HIPAA privacy and confidentiality guidelines established by the practice
Maintains detailed knowledge of practice management and other computer software as it relates to job function