Medical Records Specialist (MRS) – Hospice
VitalCaring Group•Lubbock, TX
About The Position
The Medical Records Specialist (MRS) is responsible for maintaining accurate, timely, and complete electronic medical records in a hospice setting. This role supports clinical and operational teams by managing documentation, tracking physician orders, and ensuring records are compliant with regulatory standards. You’ll be a key partner to the branch team - helping ensure everything behind the scenes runs smoothly so our clinicians can focus on patient care.
Requirements
- High school diploma or equivalent (college coursework preferred)
- 1+ year of administrative or office experience (healthcare setting preferred)
- Strong organizational skills and attention to detail
- Ability to manage multiple priorities and meet deadlines
- Basic computer proficiency and comfort with electronic systems
- Knowledge of medical terminology is a plus
- Strong communication and collaboration skills
- Reliable transportation
Nice To Haves
- Experience working with EMR systems or healthcare documentation
- Ability to stay organized in a fast-paced environment
- Proactive mindset with strong follow-through
- Commitment to accuracy and quality in every task
Responsibilities
- Organize, review, and maintain patient records within the electronic medical record (EMR) system
- Process incoming documents, images, and orders in a timely and accurate manner
- Attach and manage clinical documentation, including lab reports, visit notes, and signed orders
- Track, monitor, and follow up on unsigned physician orders
- Prioritize aging orders to ensure timely completion and support billing processes
- Communicate with physicians, nurse practitioners, and other providers to collect and confirm orders
- Maintain detailed tracking notes to keep the team informed of outstanding items
- Collaborate with clinical, sales, and branch teams to support documentation needs
- Communicate proactively with leadership regarding delays or concerns
- Assist with inbound/outbound communication, including phone, fax, and electronic systems
- Ensure records are shared with authorized parties in accordance with policy
- Maintain knowledge of state and federal documentation requirements
- Ensure all records meet regulatory and company standards
- Identify and escalate documentation gaps or risks
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
