Medical Records Representative

OrthoArizona • Chandler, AZ

9d

About The Position

The Medical Records Representative at OrthoArizona transmits, retrieves, routes, mails, and faxes patient records, and routes, delivers, and imports external records and correspondence. The role reviews medical record requests for accuracy and provides the requested information, coordinates with departments to ensure documents are properly routed, follows medical record policies and procedures, and serves as a liaison between patients and the HIPAA officer as needed. The representative also processes and distributes daily mail, assists with training and orienting new staff, and performs other assigned duties. Use of state- or federally regulated websites may require personal login credentials.

The role requires knowledge of Health Information Management Systems, computer programs, HIPAA, and protected health information. The representative completes and maintains compliance training, understands and performs training on practice management software, keeps knowledge of the software current as it is updated, and understands all Standard Operating Procedures.

Requirements

• High school diploma or GED.
• One year of experience in a medical office.
• Knowledge of Health Information Management Systems.
• Working knowledge of computer programs.
• Excellent written and verbal communication skills.
• Working knowledge of HIPAA and protected health information (PHI).

Nice To Haves

• Previous experience using an electronic medical record (EMR).
• Completion of a Medical Records or Health Information Management educational program.

Responsibilities

• Transmit, retrieve, route, mail, and fax patient records as required.
• Route, deliver, and import external records and correspondence.
• Review medical record requests for accuracy and provide the requested information.
• Work with all departments to ensure proper routing of documents.
• Follow medical record policies and procedures.
• Act as a liaison between patients and the HIPAA officer as needed.
• Process mail daily and distribute it to the appropriate departments.
• Assist in training and orienting new staff.
• Complete and maintain compliance training.
• Understand and perform training on practice management software, and expand knowledge as updates occur.
• Understand all Standard Operating Procedures.
• Perform other duties as assigned.

Benefits

• Robust paid time off package, including sick time, holidays, and paid time off.
• Medical insurance with multiple plan options.
• Health Savings Account with company contributions.
• Dental insurance.
• Vision insurance.
• 401(k).
• Pet discount plan.
• Identity theft protection and legal assistance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED