Medical Records Processing Specialist Onsite

Healthmark Group•Dallas, TX

1d•Onsite

About The Position

HealthMark Group is growing and looking for bright, energetic, and motivated candidates to join our team. This is an entry level position and an exciting opportunity for someone looking to start their career with a fast-growing company. We are expanding rapidly and have created unique roles that need qualified candidates. This is an Onsite Medical Records Processing Specialist position located at 3500 Gaston Ave, Dallas, TX 75246 and UTSW location - floater position.

Requirements

Fast learner
Dependable
Quick worker
Team player
Positive attitude
Someone who strives to do more.

Responsibilities

Complete all incoming ROI requests in a timely and efficient manner.
Manage front desk for Patient Requests and concerns- walk ins.
Maintain 100% ROI Accuracy.
Complete all STATs within an hour and maintain a 24-hour turnaround time for all other ROI requests.
Keep all queues current.
Validate requests and authorize for release of PHI according to established procedures.
Perform quality checks on all work to ensure the accuracy of the release, confidentiality, and proper invoicing.
Maintain confidentiality, security, and standards of ethics with the employer and medical records information during transport, storage, and disposal.
Complete legal affidavits and questions as needed.
Regularly scan ROI request into chart.
Abide by the ROI policy specific to both HealthMark and the client.
Maintain a neat, clean, and professional personal appearance and observe the dress code established by the client.
Maintain a clean and orderly work area. Ensure that records and files are properly stored before leaving the area and ensure adequate supplies to meet needs.
Maintain and update facility guide as needed.
Provide excellent customer service by being attentive and respectful.
Follow-through as promised.
Proactive in identifying PT complaints with the ability to de-escalate as needed.
Communicate effectively with customers.
Achieve maximum customer satisfaction.