Medical Records Coordinator (Chesapeake Specialty Care)

University of Maryland Faculty Physicians•Owings Mills, MD

22h

About The Position

The Medical Records Coordinator manages medical records requests, document processing, scanning, insurance eligibility verification, and physician line support. This role requires strong knowledge of patient confidentiality, release of information procedures, insurance verification, and medical documentation workflows. The Medical Records Coordinator helps ensure timely, accurate, and compliant handling of patient information while supporting efficient daily office operations.

Requirements

High school diploma or equivalent required
Strong knowledge of patient confidentiality
Strong knowledge of release of information procedures
Strong knowledge of insurance verification
Strong knowledge of medical documentation workflows

Nice To Haves

Additional coursework in healthcare administration or medical office operations preferred
Prior experience in medical records, healthcare administration, or front office support preferred
Experience with electronic medical records systems, preferably ECW

Responsibilities

Receive and review medical records requests from patients, individuals, life insurance companies, and law offices
Confirm that release of information forms are completed accurately and signed appropriately
Calculate fees for records requests in accordance with applicable state regulations and organizational policy
Coordinate communication and delivery of requested records by mail or email after payment is received
Document all medical records requests and related activity in the patient chart
Forward billing-related medical record requests to the billing department as needed
Organize documents from staff, patients, providers, and outside facilities in preparation for scanning
Scan documents into ECW and assign them to the corresponding patient chart accurately
Review upcoming appointments to verify insurance participation, active coverage, and eligibility
Check Medicaid eligibility and confirm participation with the appropriate managed care organization
Verify that referrals, when required, are scanned and reviewed for accuracy
Serve as the primary staff member answering the physician line and assist or route calls appropriately
Completes mandatory employee health, workers compensation, HR processes and other training and requirements in required time frame to ensure compliance with all FPI rules and regulations.