Medical Records Clerk

CenterWell•Hampton, VA

About The Position

The Medical Records Clerk 2 assembles and maintains patients’ health information in medical records and charts. The role involves varied, moderately complex administrative, operational, and customer-support assignments, including performing computations, and typically consists of semi-routine work. The clerk ensures that forms are properly identified, completed, and signed; enters necessary information into the system; and communicates with physicians and staff to clarify diagnoses or obtain additional information. The role may also involve assigning codes to diagnoses and procedures. Work is guided by department policies and defined quality expectations, with some discretion over prioritization and timing and minimal direction. This role is part of Humana’s Driver Safety Program and requires a valid state driver’s license and proof of personal vehicle liability insurance. Local travel may be required, potentially including occasional overnight travel. The position is scheduled for 40 hours per week and is eligible for a performance-based bonus incentive plan.

Requirements

  • Less than 3 years of working knowledge of computers, or demonstrated technical aptitude.
  • Professional appearance and attitude.
  • Demonstrated organizational skills.
  • Proficiency in Microsoft Office Word and Excel.
  • Valid state driver’s license and proof of personal vehicle liability insurance with at least 100/300/100 limits.
  • Ability to quickly learn new systems.
  • Excellent verbal and written communication skills.
  • Ability to travel locally, potentially including occasional overnight travel.
  • Passion for contributing to an organization focused on continuously improving consumer experiences.

Nice To Haves

  • Associate’s or bachelor’s degree in a related field.
  • Previous healthcare or health insurance experience.
  • Familiarity with medical terminology and/or ICD-9 codes.

Responsibilities

  • Assemble and maintain patients’ health information in medical records and charts.
  • Ensure forms are properly identified, completed, and signed.
  • Enter necessary information into the system.
  • Communicate with physicians and staff to clarify diagnoses or obtain additional information.
  • May assign codes to diagnoses and procedures.
  • Perform computations and administrative, operational, and customer-support assignments.

Benefits

  • Medical benefits
  • Dental benefits
  • Vision benefits
  • 401(k) retirement savings plan
  • Paid time off
  • Company and personal holidays
  • Paid parental and caregiver leave
  • Short-term disability
  • Long-term disability
  • Life insurance
  • Bonus incentive plan based on company and/or individual performance
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