Medical Records Associate - Full time, daytime

Charlotte Radiology•Charlotte, NC

5d•Onsite

About The Position

The Medical Records Associate is responsible for maintaining patient files, responding to requests for medical records, and processing letters and reports. This role involves retrieving information from filing systems and ensuring the accuracy, completeness, and availability of patient records for ongoing care. The associate will also handle communication with various stakeholders regarding medical record issues and ensure compliance with HIPAA regulations.

Requirements

High School Education
Medical records experience a plus
Windows and Outlook experience
Strong oral and written communications skills
Ability to multitask
Strong customer service skills both internal and external
Ability to multitask and work independently without direct supervision
Ability to demonstrate strength in problem solving
Ability to handle confidential information
Excellent organizational and computer skills

Nice To Haves

1-3 years of healthcare experience

Responsibilities

Respond to emails/phone messages from providers and patients.
Review of medical records to ensure that they are accurate, clinically pertinent, complete, and readily available for continuing patient care.
Process incoming requests from patients and outside facilities for medical records.
Communicate with site leaders, providers, patients, and techs on various Medical Records issues.
Follow the standards and policies for the medical record and the medical record services of the health care facility.
Determine the format of the medical record at patients request.
Troubleshoot complex issues and escalate them to the proper person for resolution.
Fax and mail reports.
Maintain all imaging scheduling records and be able to verify HIPPA information for all patients.
Ensure any release of information is HIPPA compliant.
Request reports/ images for current patients for continual care.