V108 - Medical Records and Client Communication Case Manager II
About The Position
Job Duck is seeking a versatile and dependable Medical Records and Client Communication Case Manager II to support a growing legal team. The role helps maintain accurate case information, coordinate medical documentation, communicate with clients, and provide day-to-day administrative support to the firm’s staff. It is suited to someone who writes confidently in English, is willing to learn new processes, and can manage varied responsibilities with care and professionalism. As knowledge develops, the employee gradually takes on more advanced case management duties, including lien coordination, medical summaries, and demand package preparation. The position is remote and aligned with Eastern Standard Time. The schedule is Monday to Friday, 8:30 AM to 5:30 PM EST/EDT, with moderate call volume of 6–15 calls per day. English and Spanish are listed as languages.
Requirements
- 1–2 years of experience working as a case manager or legal assistant.
- Personal Injury experience required.
- Excellent written and verbal English communication skills.
- Strong professional writing skills for client correspondence and legal support.
- Ability to communicate professionally with clients through email, SMS, and phone.
- Strong organizational and document management skills.
- Ability to manage medical records, bills, balances, and related case information accurately.
- Capacity to learn personal injury case management processes through gradual training.
- Adaptability and willingness to manage several areas of responsibility.
- Collaborative and easy-to-work-with approach.
- Friendly, professional, and service-oriented communication style.
- Strong attention to detail when reviewing documents and maintaining case information.
- Ability to prioritize responsibilities in a lower-volume legal environment.
- Dependability when supporting attorneys, paralegals, and other staff members.
- Comfort using case management and communication technology.
Nice To Haves
- Filevine experience preferred.
Responsibilities
- Organize key medical and case documents.
- Maintain accurate and accessible case documentation in Filevine.
- Help identify and manage liens as training progresses.
- Handle incoming calls during assigned phone coverage periods.
- Use RingCentral and Zoom for client communication, internal collaboration, and virtual meetings.
- Take on additional administrative and case management responsibilities based on the legal team’s needs.
- Respond to clients professionally through email and SMS.
- Request and monitor medical bills and outstanding balances.
- Prepare medical chronologies and summaries with approved artificial intelligence assistance.
- Support the drafting of legal documents as experience and training progress.
- Support attorneys, paralegals, and other legal staff with day-to-day case management and administrative needs.
- Request, collect, organize, and manage medical records.
- Follow up with medical providers and other relevant parties regarding requested documentation.
- Assist with the preparation of demand packages.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
