V108 - Pre-Suit Case Manager

Job Duck

3d•$1,220 - $1,320•Remote

About The Position

Join Job Duck as a Bilingual Pre-Suit Case Manager and help clients navigate the personal injury process with clarity, compassion, and confidence. You will manage a pre-suit caseload, maintain consistent client communication, and support attorneys in moving cases from intake through the settlement demand stage. Daily work includes gathering case documentation, reviewing medical and insurance records, and preparing organized demand packages for attorney review. This opportunity is suited to an experienced, detail-oriented professional who communicates effectively, manages competing priorities, and takes ownership of their work. The position follows Central Standard Time, with availability required during office hours between 8:00 a.m. and 5:00 p.m. CST. The listed work shift is 8:00 a.m. to 5:00 p.m. CST/CDT. The role requires proficiency with Microsoft Outlook, Word, Excel, and Teams. Expected call volume is approximately 16 to 30 calls per day. Monthly compensation ranges from $1,220 to $1,320 USD.

Requirements

At least 1 year of experience as a legal assistant or in a legal support role, and/or a related bachelor's degree in legal studies.
Prior paralegal experience is required.
Advanced or native-level English skills, both written and spoken.
Proficiency with Microsoft Outlook, Microsoft Word, Microsoft Excel, and Microsoft Teams.
Skills in pre-suit case management and personal injury case support.
Client relationship management skills.
Verbal and written communication skills.
Medical record and billing review skills.
Insurance documentation review skills.
Demand package preparation and legal correspondence skills.
Electronic file management skills.
Organization, time management, attention to detail, independent judgment, prioritization, and multitasking skills.
Compassionate client service, reliability, accountability, and team collaboration.
Availability during office hours between 8:00 a.m. and 5:00 p.m. Central Standard Time.

Nice To Haves

Personal injury experience is preferred.

Responsibilities

Protect confidential client and case information while maintaining professional communication standards.
Use Microsoft Outlook, Microsoft Word, Microsoft Excel, and Microsoft Teams for daily work and team communication.
Maintain complete and accurate electronic case files.
Prepare case summaries, settlement demand packages, and correspondence for attorney review.
Gather, organize, and review medical records, medical bills, insurance information, and supporting case documents.
Handle an expected call volume of approximately 16 to 30 calls per day.
Collaborate with attorneys and team members regarding case status, documentation, and next steps.
Manage competing priorities while ensuring assigned cases continue moving forward.
Track case progress and follow up on outstanding records, information, and documentation.
Build professional relationships with clients and provide regular case updates.
Manage a pre-suit personal injury caseload and help move cases from intake through the settlement demand stage.
Communicate compassionately with clients and respond to case-related questions within the scope of the role.