MEDICAL RECORD OPERATIONS LEAD

Methodist Hospitals•Merrillville, IN

11d

About The Position

The Medical Record Operations Lead assists the Manager of Operations Medical Records with day-to-day duties, quality studies, database maintenance, regulatory agency reports, monitoring incomplete files and concurrent History & Physicals (H&P), and the release of patient information for both campuses. The role also coordinates special projects related to the privacy, security, and confidentiality of patient information. The position supports medical-record assembly and analysis, document scanning, release-of-information requests, chart completion, Care Everywhere tasks, and the retrieval and processing of reports from external facilities. It provides staff coverage at either the Northlake or Southlake Campus and assists the operations manager with scheduling, reporting, interviews, staff training, and oversight of the incomplete-records area. Employees are expected to follow Methodist Hospitals’ Model of Care and Conduct and its standards of behavior, which support a positive work environment and patient, family, and physician satisfaction.

Requirements

High school diploma or GED equivalent.
Bachelor’s degree in Health Information Technology or another healthcare or business administration field.
Three years of experience in clerical, medical records, or release-of-information work.
Knowledge of the electronic health record.
Good communication skills.
Ability to work independently and in a team environment.
Professional, courteous manner and positive attitude.

Responsibilities

Assemble, analyze, and create medical records according to guidelines with 98% accuracy.
Review scanned documents.
Complete requests for release of information within established timelines.
Provide staff coverage for call-offs and PTO at either the Northlake Campus or Southlake Campus for all areas.
Assist staff and physicians with the chart completion process.
Complete Care Everywhere tasks, including assigning Care Everywhere IDs and linking messages.
Retrieve, review, scan, verify, and upload reports received from external facilities within established timelines.
Retrieve discharged inpatient and outpatient medical records from Methodist Hospitals departments.
Assist the Manager of Operations with staff schedules, reporting, interviews, training new staff, and organizing and monitoring functions of the incomplete area.
Assist the Manager of Operations in analyzing, designing, and correcting technical and operational inefficiencies, eliminating duplication, and promoting maximum use of data.
Coordinate special projects related to privacy, security, and confidentiality of patient information.
Perform other duties as needed and/or assigned.
Conduct themselves in accordance with Methodist Hospitals’ Model of Care and Conduct.