Medical Record Operations Lead

The Methodist Hospitals•Gary, IN

About The Position

The Medical Record Operations Lead assists the Manager of Operations Medical Records with day-to-day duties, quality studies, database maintenance, regulatory agency reports, monitoring incomplete files, concurrent History & Physicals (H&P), and release of patient information for both campuses. The role coordinates special projects related to the privacy, security, and confidentiality of patient information. The Lead assembles, analyzes, and creates medical records according to guidelines, completes document scan reviews and requests for release of information within established timelines, and supports staff and physicians with the chart completion process. The position also retrieves, reviews, scans, verifies, and uploads reports from external facilities; retrieves discharged inpatient and outpatient records; and completes Care Everywhere tasks. The Lead provides staff coverage at either campus and assists the Manager with schedules, reporting, interviews, training, and oversight of the incomplete area. The role also helps identify and correct technical and operational inefficiencies.

Requirements

High School Diploma or GED equivalent.
Bachelor's degree in Health Information Technology or another healthcare or business administration field.
Three years of experience in clerical, medical records, or release-of-information work.
Knowledge of the electronic health record.
Good communication skills.
Ability to work independently and in a team environment.
Professional, courteous demeanor and a positive attitude.
Conduct oneself in accordance with the Methodist Hospitals Model of Care and Conduct and meet its standards of behavior.

Responsibilities

Assemble, analyze, and create medical records according to guidelines with 98% accuracy.
Conduct document scan reviews.
Complete requests for release of information within established timelines.
Provide staff coverage for call-offs and paid time off at either Northlake Campus or Southlake Campus for all areas.
Assist staff and physicians with the chart completion process.
Complete Care Everywhere tasks, including assigning a Care Everywhere ID and linking messages.
Retrieve, review, scan, verify, and upload reports received from external facilities within established timelines.
Retrieve discharged inpatient and outpatient medical records from Methodist Hospitals departments.
Assist the Manager of Operations with staff schedules, reporting, interviews, and training new staff.
Organize and monitor functions of the incomplete area.
Assist the Manager of Operations in analyzing, designing, and correcting technical and operational inefficiencies, eliminating duplication, and promoting maximum use of data.
Perform other duties as needed and/or assigned.
Coordinate special projects related to privacy, security, and confidentiality of patient information.
Maintain databases and assist with quality studies and regulatory agency reports.
Monitor incomplete files, concurrent History & Physicals (H&P), and release of patient information for both campuses.