Medical Receptionist between Ann Arbor and Dexter

Hamzavi Dermatology•Ann Arbor, MI

8d•$17 - $20•Hybrid

About The Position

Dermatology Specialists of Ann Arbor is seeking a friendly, professional, full-time Front Desk Medical Receptionist for their Ann Arbor and Dexter offices. This role requires someone motivated and energetic who enjoys interacting with people daily. The receptionist will be responsible for greeting patients, answering phones, scheduling appointments, managing patient flow, maintaining records, and collecting payments. The position offers a pay rate of $17-20/hour based on experience.

Requirements

High School Diploma or GED
One to two years of prior medical customer service and administrative experience.
Experience with Microsoft Office, practice management, EMR, copiers, personal computers, printers, facsimiles, telephone.
Customer First Approach (responsive, helpful, conscientious, with both external patients and internal staff.
Interpersonal Communication Skills (personable, tactful, diplomatic, builds rapport, treats others with dignity and respect, listens effectively)
Team Oriented/Collaborative
Conscientious

Responsibilities

Greet patients and clients in person and on the telephone in a professional, timely and friendly manner.
Answer telephone: screen, perform triage, and route calls. Take accurate messages, answer questions regarding hours of operation, location of practice, services provided, fees, verification of insurance benefits, financial questions, etc.
Organize daily patient flow by providing accurate appointment data, pulling files of scheduled patients, coordinating incoming patient flow via electronic medical records system, notifying back office of arrivals.
Maintain medical records, HIPAA documentation including letters, photographs, office notes, referrals as assigned.
Enter patient data into the EMR database and appointments into scheduling system.
Maintain tracking list of no shows, cancellations, late arrivals and missed appointments.
Inform patients of the office's payment policy and procedures, collect patient payments in accordance with the time-of-service payment policy.
Work cooperatively with supervisors, co-workers, medical and back-office staff, and physicians to provide professional and high standards patient service/care.
Adhere to scheduled work and break hours to ensure adequate front desk coverage.
Perform other related duties as needed and assigned.