Medical Receptionist - THIHA - Orthopaedics Ann Arbor Campus

Trinity Health•Ann Arbor, MI

1d•Onsite

About The Position

Serves as a first point of contact for external customers in the office and on the phone, as well as a liaison between external customers and medical staff. Greets, instructs and assists customers in obtaining needed services within the office and IHA. Obtains and communicates necessary patient and office visit information to billing staff and facilitates efficient patient flow through the office and appropriate billing for services. Deliver Outstanding Service to Every Patient! Trinity Health IHA Medical Group is looking for a customer-focused Medical Receptionist to join our team. In this role, you'll serve as the first point of contact for patients, helping create a positive experience while supporting efficient office operations and exceptional patient care.

Requirements

High School Diploma or GED or between the ages of 15-17 with a valid work permit from their high school.
1-2 years of experience in a medical or physician office or customer service environment preferred.

Nice To Haves

Course work in insurance/billing, medical practice education or seminars are preferred, but not required.

Responsibilities

Welcome patients and visitors with professionalism and compassion.
Check patients in and verify registration and insurance information.
Schedule, confirm, and reschedule appointments.
Answer phones, respond to inquiries, and route messages appropriately.
Collect payments and support accurate billing processes.
Assist with patient communications, paperwork, and MyChart support.
Maintain patient records and support day-to-day office operations.
Partner with providers and clinical staff to ensure a smooth patient experience.