Receptionist

Humana•Kissimmee, FL

11d•$38,000 - $45,800•Onsite

About The Position

The Medical Receptionist operates a switchboard or multi-line phone and maintains long distance call logs. Take and distribute accurate messages. Greet visitors and determine the nature of their visit, issues visitor passes and maintain visitor logs, alerts appropriate party of visitor arrival or directs visitors to appropriate office, department or employee. Respond to routine inquiries from internal or external sources such as our location, hours of operation, phone numbers, and email address. Additional responsibilities may include miscellaneous administrative activities such as booking meeting rooms, typing, organizing and distributing mail, receiving and sending courier packages. Decisions are limited to defined parameters around work expectations, quality standards, priorities and timing, and works under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation.

Requirements

Experience in a fast pace/high volume environment
Minimum of 1-year professional experience as a Medical Receptionist in 'front-office' direct patient care contact
Bilingual (English/Spanish)
Experience with MS Outlook
Basic Computer knowledge
Must be a team player with excellent communication skills
Willingness to learn and be cross trained in other roles based on business need
Must be able to speak, read and write in both English and Spanish without limitations or assistance.

Nice To Haves

Experience with HEDIS
Experience with Electronic Medical Records
Previous experience in a geriatric setting

Responsibilities

Operates a switchboard or multi-line phone and maintains long distance call logs.
Takes and distributes accurate messages.
Greets visitors and determines the nature of their visit, issues visitor passes and maintains visitor logs.
Alerts appropriate party of visitor arrival or directs visitors to appropriate office, department or employee.
Responds to routine inquiries from internal or external sources such as location, hours of operation, phone numbers, and email address.
Performs miscellaneous administrative activities such as booking meeting rooms, typing, organizing and distributing mail, receiving and sending courier packages.