Receptionist

City of Panama City Beach•Pcb, FL

13d•Onsite

About The Position

This position is responsible for providing general administrative and customer service support for City Hall operations, including primary administrative support to the Human Resources and Risk Management Department. The work consists of varied customer service duties, including working with a diverse client-base and interacting with customers that may be experiencing stressful events/situations. Frequent interruptions, managing unusual demands and call volume, receiving sensitive information, maintaining confidentiality, interpreting and explaining policies/procedures, and managing changing priorities, contribute to the complexity of the position. The purpose of this position is to provide customer service and clerical support for the operations of the department. Successful performance contributes to the efficiency and effectiveness of those operations.

Requirements

High school diploma or GED.
Two years of administrative support experience, including with Microsoft Office.
Ability to achieve timeliness, completeness and assuring proper quality control.
Ability to handle sensitive information confidentially and professionally.
Ability to respond with tact, composure, and courtesy even when encountering contentious circumstances and assisting individuals who may be experiencing significant stress.
Ability to be accurate and focus attention on tasks, which may be routine or repetitive, without losing concentration or becoming distracted.
Ability to adapt to interruptions, equipment failures, unusual demands or changing priorities.
Ability to maintain appropriate keyboard skills necessary for successful job performance.
Ability to listen well and communicate effectively verbally and in writing with various audiences.
Ability to establish and maintain effective working relationships with City employees, insurance providers, governmental agencies, and the general public.
Notary Public for the State of Florida or ability to obtain within six months of employment.

Nice To Haves

Previous municipal government and/or human resources experience is desirable.
Experience with human capital management systems/HRIS, including UKG and Neogov is desirable.
Experience using a multi-line phone system, including complex functionality is preferred.
Bi-lingual English/Spanish skills preferred.

Responsibilities

Answers multi-line phone switchboard; answers questions and screens calls; provides information to the general public.
Identifies sensitive issues and brings them to the immediate attention of director/management.
Provides insight into patterns of calls received.
Receives deliveries and arranges for the transfer of deliveries to other city departments.
Receives all incoming mail (paper and electronic); gathers and forwards outgoing mail; routes mail; drafts routine responses and directs inquiries made in person, email or by telephone to appropriate individuals for response.
Completes research upon request.
Guides visitors through the check-in process and maintains visitor records; assists visitors with information.
Types, completes data entry, reviews, processes paperwork, maintains logs/directories, creates forms, scans and makes photocopies of various documents.
Assumes responsibility for correct spelling, punctuation, grammar and format.
Assists in updating the City’s website and intranet; posts and advertises positions upon request.
Assists with the coordination of meetings/appointments, workshops, activities, and other events, which may include managing catering orders, set-up and clean-up.
Orders and maintains operating supplies, reconciling billing and codes invoices for processing.
Researches, compiles, organizes, and analyzes data for special projects or reports as assigned.
Assists employees with new and replacement ID badge requests.
Performs Human Resources filing and retrieves information as needed; establishes and maintains a variety of tangible files including, but not limited to, correspondence, job descriptions, contact lists, forms, cards, receipts, reports, and records; or other audit and tracking records.
Assists with records requests.
Assists with screening applications for minimum qualification on selected position requisitions.
Interacts with other departments/divisions and outside agencies.
Assists with employment verifications.
Assists with scheduling of applicants for interviews, backgrounds, physicals, and drug testing.
Assists with bulk mailings utilizing Microsoft mail merge functionality for communications and envelopes/labels.
Performs special projects as assigned.
May translate communications or documents as needed.
Performs related duties.