Primary Care Medical Receptionist (Roseville)

Herself Health•Roseville, MN

1d•Onsite

About The Position

The Receptionist works closely with members and the interdisciplinary care team to ensure members have an effective and positive member experience that leads to optimal health and cost-effective outcomes. Engages onsite and/or telephonically with members, family and providers to help facilitate care. Identifies relevant Herself-Health and community resources and facilitates program, network, and community referrals. Works to get past medical History and referrals when appropriate. Collaborates with member and the interdisciplinary care team to develop a comprehensive plan of care to identify key strategic interventions to address member's medical, behavioral and/or social determinant of health needs. Engage members when they enter the clinic to ensure they have a memorable patient experience.

Requirements

Previous medical receptionist experience
Accurately and professionally handling all front desk operations, including answering phones, greeting patients, scheduling appointments, addressing routine inquiries, and screening calls
Maintaining patient medical records in accordance with our policy
Assisting with patient appointments, including preparation, form completion and loading, check-in/out, and follow-up actions
Completing electronic medical records
Providing assistance to front office team members by performing clerical duties, including patient check-in/out, referrals, prescription medication management, inbound/outbound telephone calls, etc.

Nice To Haves

Medical office experience preferred
Ability to accurately read and write medical terminology
Basic computer skills, including familiarity with electronic medical records
People person

Responsibilities

Engages onsite and/or telephonically with members, family and providers to help facilitate care
Identifies relevant Herself-Health and community resources and facilitates program, network, and community referrals.
Works to get past medical History and referrals when appropriate
Collaborates with member and the interdisciplinary care team to develop a comprehensive plan of care to identify key strategic interventions to address member's medical, behavioral and/or social determinant of health needs
Engage members when they enter the clinic to ensure they have a memorable patient experience
Accurately and professionally handling all front desk operations, including answering phones, greeting patients, scheduling appointments, addressing routine inquiries, and screening calls
Maintaining patient medical records in accordance with our policy
Assisting with patient appointments, including preparation, form completion and loading, check-in/out, and follow-up actions
Completing electronic medical records
Providing assistance to front office team members by performing clerical duties, including patient check-in/out, referrals, prescription medication management, inbound/outbound telephone calls, etc.