Medical Receptionist Primary Care

HealthPartners•Lakeville, MN

2d•$20 - $30•Onsite

About The Position

Park Nicollet is looking to hire a Medical Receptionist to join our Primary Care Frontline team! Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day. This role primarily supports either the Call Center by answering and responding to incoming telephone calls from patients and/or employer groups, or the Front Desk by greeting patients, collecting co-pays, scheduling follow-up appointments and referrals, and supporting departmental clerical duties. Both areas will provide support to the department/site ensuring quality service through timely and courteous assistance, maintain patient confidentiality, provide excellent customer service, complete defined work in a timely and professional manner, support on-going process improvement and organizational/department changes, identify self and department in all phone interactions, accept additional related tasks and maintain a clean and orderly work area. The Primary Care department provides a wide range of services from yearly physicals, Medicare wellness visits, pre-ops, general office visit, video, and phone visit, in clinic procedures, nurse visits and vaccine clinics. Our clinic is open to serve patients 6:45am - 8pm M-F. The clinic is also open 2 Saturdays a month from 8am - 12pm. Scheduling commitments include 2 Saturdays a month.

Requirements

6 months related experience
Accurate computer/keyboarding skills required.
Demonstrates knowledge of age-related growth and development principles necessary to provide appropriate service and assure safety of patients.
Must be proficient in the operation of the following types of equipment: telephone and headsets, PC, printer, photo copier and fax machine.

Nice To Haves

Strong verbal and written communication
Human relations sensitivity and customer service skills
Listening and telephone etiquette skills
Medical terminology knowledge desirable
Comfort in asking patients for copays and race collection.
Ability to promote and maintain good patient relations and patient confidentiality.
Ability to work in a fast-paced and structured environment.
Ability to sit for long periods of time.

Responsibilities

Rapidly and accurately answering and responding to incoming telephone calls from patients and/or employer groups.
Meeting department specific agent expectations regarding measurement and following defined guidelines and processes.
Greeting patients.
Collecting co-pays.
Scheduling follow-up appointments and referrals.
Supporting departmental clerical duties.
Providing support to the department/site ensuring quality service through timely and courteous assistance.
Providing service support to patients and employers groups who request our care.
Maintaining patient confidentiality to protect patient rights.
Providing excellent customer service.
Completing defined work in a timely and professional manner.
Supporting on-going process improvement and organizational/department changes.
Identifying self and department in all phone interactions.
Accepting additional related tasks.
Maintaining a clean and orderly work area.