Medical Receptionist Primary Care

HealthPartners•Saint Louis, MN

3d•Onsite

About The Position

Park Nicollet is looking to hire a Medical Receptionist to join our Primary Care Frontline team at our Creekside Clinic! Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day. This role has two potential areas of focus: Call Center or Front Desk. The Call Center role is primarily responsible for rapidly and accurately answering and responding to incoming telephone calls from patients and/or employer groups, meeting department-specific agent expectations and following defined guidelines. The Front Desk role is primarily responsible for providing support to greet patients, collect co-pays, schedule follow-up appointments and referrals, and support departmental clerical duties. Both areas will provide support to the department/site ensuring quality service through timely and courteous assistance, maintain patient confidentiality, provide excellent customer service, complete work in a timely and professional manner, support process improvement and organizational/department changes, identify self and department in all phone interactions, accept additional related tasks, and maintain a clean and orderly work area.

Requirements

6 months related experience
Accurate computer/keyboarding skills required.
Demonstrates knowledge of age-related growth and development principles necessary to provide appropriate service and assure safety of patients.
Must be proficient in the operation of the following types of equipment: telephone and headsets, PC, printer, photo copier and fax machine.

Nice To Haves

Strong verbal and written communication
Human relations sensitivity and customer service skills
Listening and telephone etiquette skills
Medical terminology knowledge desirable
Comfort in asking patients for copays and race collection.
Ability to promote and maintain good patient relations and patient confidentiality.
Ability to work in a fast-paced and structured environment.
Ability to sit for long periods of time.

Responsibilities

Rapidly and accurately answering and responding to incoming telephone calls from patients and/or employer groups.
Meeting department specific agent expectations regarding measurement and follow the defined guidelines and processes of the department.
Greeting patients.
Collecting co-pays.
Scheduling follow-up appointments and referrals.
Supporting departmental clerical duties.
Providing support to the department/site ensuring quality service through timely and courteous assistance.
Providing service support to patients and employers groups who request our care.
Maintaining patient confidentiality to protect patient rights.
Providing excellent customer service.
Completing defined work in a timely and professional manner.
Supporting on-going process improvement and organizational/department changes.
Identifying self and department in all phone interactions.
Accepting additional related tasks.
Maintaining a clean and orderly work area.