Medical Receptionist (Med Surg) Days - Vanderbilt Clarksville Hospital

Vanderbilt University Medical Center•Clarksville, TN

1d•Onsite

About The Position

The Medical Receptionist supports patient care on the Med Surg unit by providing clerical and receptionist services to patients, families, visitors, staff, physicians, departments that support patient care, and other customers. With regular guidance, the role helps facilitate efficient workflow, appropriate use of technology, and effective communication. The position is full-time and based at Vanderbilt Clarksville Hospital. The schedule is 6:45 a.m. to 7:15 p.m., consisting of three 12-hour shifts per week. Shifts rotate weekly, and weekend shifts are required. The unit operates Monday through Sunday.

Requirements

High school diploma or GED.
Relevant work experience of less than one year.
Ability to work under limited supervision and follow written and oral instructions.
Knowledge of biopsychosocial and spiritual aspects of human behavior across ages, from infancy to geriatrics.
Familiarity with the organization and function of all units.
Effective communication skills, empathy, and unconditional positive regard toward patients and coworkers.
Ability to use a computer and perform faxing, scanning, and copying.

Responsibilities

Provide clerical and receptionist services that support delivery of patient care.
Answer telephones appropriately.
Establish and maintain filing systems.
Enter data into a computer and maintain logs.
Schedule appointments and patient or physician consultations.
Fax, scan, and copy documents.
Provide accurate and complete hand-off communication to healthcare providers according to hospital policy.
Follow hospital and unit policies, procedures, regulations, and standardized PPE practices for infection prevention, transmission, and isolation.
Maintain required licensure, certifications, and annual education requirements before their due dates.
Attend at least 80% of department meetings and review and initial minutes for meetings missed.
Maintain a mechanism for employee contact, such as a beeper, telephone, or emergency contact.
Work flexibly to meet the needs of patients, the community, and staff.
Demonstrate professional behavior and a positive outlook during peak activity and stressful situations.
Perform other duties as assigned.