Medical Receptionist (Med Surg) Days - Vanderbilt Clarksville Hospital
About The Position
Supports patient care delivery on a Patient Care Unit by providing clerical and receptionist services to patients, families, visitors, staff, physicians, departments supporting patient care, and other customers, with regular guidance. The role helps facilitate efficient workflow, appropriate use of technology, and effective communication. This full-time position is on the Med Surg Unit at Vanderbilt Clarksville Hospital and works day shifts: 6:45 a.m. to 7:15 p.m., three 12-hour shifts weekly, rotating weekly, with weekend shift requirements. The Medical Receptionist performs administrative duties including answering telephones, maintaining filing systems and logs, entering computer data, scheduling appointments and patient or physician consultations, and faxing, scanning, and copying. The role also provides accurate and complete hand-off communication to healthcare providers, follows unit and organizational policies and safety requirements, and attends department meetings or reviews and initials missed meeting minutes.
Requirements
- High school diploma or GED.
- Less than one year of relevant work experience.
- Ability to work under limited supervision and follow written and oral instructions.
- Knowledge of biopsychosocial and spiritual aspects of human behavior from infancy through geriatrics.
- Familiarity with the organization and function of all units.
- Effective communication skills, empathy, and a positive, professional approach to patients and co-workers.
- Ability to meet unit compliance, safety, PPE, and infection-prevention requirements.
- Ability to maintain schedule flexibility, including rotating weekly day shifts and weekend shifts.
- Ability to perform routine clerical tasks, including telephone handling, filing, computer data entry, log maintenance, appointment scheduling, faxing, scanning, and copying.
- Ability to provide accurate hand-off communication to healthcare providers.
Responsibilities
- Provide clerical and receptionist services to patients, families, visitors, staff, physicians, and other customers of the Patient Care Unit.
- Support efficient workflow, appropriate use of technology, and effective communication.
- Follow written and oral instructions and work under limited supervision.
- Demonstrate effective communication, empathy, and unconditional positive regard toward patients and co-workers.
- Comply with organizational policies, procedures, regulations, and unit-specific requirements.
- Maintain flexibility in scheduling to meet the needs of patients, the community, and staff.
- Maintain professional behavior and a positive outlook during peak activity and stressful situations.
- Follow standardized PPE practices and infection prevention, transmission, and isolation processes.
- Maintain required licensure, certifications, and annual education requirements before their due dates.
- Answer telephones appropriately.
- Establish and maintain filing systems.
- Enter data into a computer and maintain logs.
- Schedule appointments and patient or physician consultations.
- Fax, scan, and copy documents.
- Provide accurate and complete hand-off communication to healthcare providers according to hospital policy.
- Attend at least 80% of department meetings and review and initial minutes for meetings missed.
- Perform other duties as assigned.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- 403(b) retirement plan with company match
- Paid time off
- Tuition assistance
- Career growth ladder opportunities
- Benefits begin on day one
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
