Medical Receptionist

PCC MEDICAL HOLDINGS LLC • Orlando, FL

3d

About The Position

The Medical Receptionist serves as the first point of contact for patients and visitors in a healthcare setting, playing a crucial role in creating a welcoming and efficient environment. This position is responsible for managing patient appointments, handling inquiries, and maintaining accurate patient records to ensure smooth clinical operations. The Medical Receptionist coordinates communication between patients, medical staff, and external parties, facilitating timely and effective information flow. By managing administrative tasks such as billing, insurance verification, and data entry, the receptionist supports the overall functionality of the medical office. Ultimately, this role contributes significantly to patient satisfaction and the seamless delivery of healthcare services.

Requirements

• High school diploma or equivalent.
• Proficiency with electronic health record (EHR) systems and standard office software.
• Strong communication and interpersonal skills.
• Basic knowledge of medical terminology and insurance processes.

Nice To Haves

• Previous experience in a medical office or healthcare environment preferred.
• Certification as a Medical Receptionist or Medical Administrative Assistant.
• Experience with specific EHR software such as Epic, Cerner, or Meditech.
• Bilingual abilities, especially in Spanish or other commonly spoken languages in the United States.
• Familiarity with HIPAA compliance and patient privacy regulations.
• Advanced customer service training or experience.

Responsibilities

• Greet and check in patients upon arrival, verifying personal and insurance information accurately.
• Schedule, reschedule, and confirm patient appointments using electronic health record (EHR) systems.
• Answer phone calls and respond to patient inquiries regarding services, appointments, and general information.
• Maintain and update patient records, ensuring confidentiality and compliance with HIPAA regulations.
• Process billing information, collect co-pays, and assist with insurance claims and authorizations.
• Coordinate communication between patients, healthcare providers, and administrative staff to facilitate efficient workflow.
• Manage office supplies and ensure the reception area is organized and welcoming.
• Assist with administrative tasks such as filing, faxing, and preparing patient charts for appointments.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED